Sr Operations Director

SkiBig3; Banff; On-site; CAD 85,000 - 120,000; Full time

Job summary

SkiBig3 seeks a Senior Operations Director based in Banff, responsible for strategic growth in skier visitation and operational excellence. The role involves leadership, partnership development, and financial management within the dynamic ski tourism sector, all aimed at enhancing user experience. Candidates should possess strong skills in communication, analysis, and crisis management, with a preference for those experienced in the ski industry.

Qualifications

• Strong communicator capable of relationship-building.
• Detail-oriented, with a focus on operational optimization.
• Experience in the ski industry and tourism is preferred.

Responsibilities

• Implement strategic plans to grow skier visitation.
• Oversee daily operational efficiency and project management.
• Develop and maintain relationships with key stakeholders.

Skills

Strategic Planning

Operational Efficiency

Leadership

Communication

Analytical and Data-Driven

Crisis Management

Job description

The Senior Operations Director will be based in Banff, ensuring proximity to operations, resorts, and key stakeholders to build meaningful relationships and deliver exceptional results.

Key Attributes

• Implement strategic plans to grow skier visitation in alignment with the destination, key stakeholders (resorts and partners).
• Oversee daily operational efficiency via process refinement, documentation, training, and knowledge transfer to optimize seasonality.
• Manage projects to ensure completion on time and within budget.
• Provide leadership to operational staff and committees, fostering a positive and collaborative work environment and alignment.
• Use a data-driven approach to deliver opportunistic growth in revenue, guest, employee, and stakeholder engagement.
• Develop and build relationships with key partners such as Banff & Lake Louise Tourism, Travel Alberta, Destination Canada, and local businesses.
• Maintain a strong understanding of financial management to drive financial growth and sustainability.

Personality Traits & Required Experience

• Curious Strategic Thinker: Ability to develop and implement strategic plans, anticipate future trends, and make informed decisions for long-term success.
• Detail-Oriented: Keen eye for detail to ensure processes are refined, documented, and optimized for managing seasonality and efficiency.
• Strong Communicator: Excellent communication skills for project management and stakeholder relationship building.
• Leader: Capable of motivating and mentoring staff, fostering a culture of teamwork and excellence.
• Analytical and Data-Driven: Ability to interpret data, identify opportunities, and make evidence-based decisions for growth and sustainability.
• Proven crisis or conflict management experience.
• Background in ski industry and tourism is preferred.

More About SkiBig3

• We sell a portal to The North, a wild, snow-covered place that speaks to the human soul, where winter is formidable and community warm.
• We believe winter is best spent in the wild, offering breathtaking, transformative experiences.
• We stand for the transformative power of winter, encouraging people to experience its inspiring beauty and warmth.
• We oppose viewing winter as an adversary, instead celebrating its opportunity to energize and connect humans.

SkiBig3 is committed to providing a safe and inclusive workplace. Recognized as one of the most inclusive workplaces in the Bow Valley in 2023 and 2024, we strive to eliminate barriers for applicants from equity-deserving groups. For accommodations during hiring, contact Sonya at [e-mail].

If you are the perfect fit, submit your resume and cover letter to [e-mail] and tell us why. We thank all applicants; only those selected for an interview will be contacted.