Sr IT Maintenance Technician

Canadian Inclusion; Edmonton; Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid Schedule

Benefits package

EFAP

RRSP/DPSP Match

Professional Development

On-site Parking

Job summary

Civeo Canada Employees LP is seeking a Sr IT Maintenance Technician to provide Level 1–3 support for end-user devices, plan site deployments, and manage IT infrastructure across multiple sites.

The role collaborates with Infrastructure, Cybersecurity, and Service Desk, and includes after-hours support for projects, outages, or incidents. Requires 5+ years of relevant experience and IT certifications where applicable.

Qualifications

• Minimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.
• Experience with Windows endpoints, Microsoft 365, Active Directory, Microsoft Entra ID, Intune, networking, wireless, and telecommunications.
• Experience with ServiceNow or a comparable ITSM platform, including incident, request, change, asset, and knowledge processes.
• Experience in multi-site, remote, industrial, hospitality, camp, or lodge environments is an asset.

Responsibilities

• Provide Level 1 to Level 3 support for incidents, requests, and escalations involving end-user devices, software, printers, mobile devices, and meeting-room technology.
• Plan and complete site deployments and demobilizations, including site assessments, staging, scheduling, logistics, installation, testing, handover, asset recovery, and closeout.
• Support the installation and troubleshooting of LAN/WAN, wireless, telecommunications, CATV, card access, servers, cabling, and related field equipment.
• Administer supported Microsoft 365, Active Directory, Microsoft Entra ID, and Intune users, devices, access, and permissions.
• Manage equipment receiving, secure storage, asset tagging, inventory updates, transportation, deployment, recovery, sanitization, and redeployment or disposal coordination.
• Work with Infrastructure, Cybersecurity, Business Applications, Service Desk, Operations, project teams, and vendors to implement approved solutions.
• Maintain accurate ServiceNow records, technical diagrams, asset information, work notes, knowledge articles, test results, and handover documentation.
• Identify and elevate risks, service impacts, safety issues, and scope changes; provide concise progress and completion reporting.
• Participate in after-hours, weekend, and holiday support when required for projects, cutovers, outages, or critical incidents.

Skills

Windows endpoints

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

Networking

Wireless

Telecommunications

ITSM experience

ServiceNow

Education

Post-secondary education in IT/Networking/Telecommunications

Tools

ServiceNow

Windows Admin Tools

Job description

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Job Description

Responsibilities

• Provide Level 1 to Level 3 support for incidents, requests, and escalations involving end-user devices, software, printers, mobile devices, and meeting-room technology.
• Plan and complete site deployments and demobilizations, including site assessments, staging, scheduling, logistics, installation, testing, handover, asset recovery, and closeout.
• Support the installation and troubleshooting of LAN/WAN, wireless, telecommunications, CATV, card access, servers, cabling, and related field equipment.
• Administer supported Microsoft 365, Active Directory, Microsoft Entra ID, and Intune users, devices, access, and permissions.
• Manage equipment receiving, secure storage, asset tagging, inventory updates, transportation, deployment, recovery, sanitization, and redeployment or disposal coordination.
• Work with Infrastructure, Cybersecurity, Business Applications, Service Desk, Operations, project teams, and vendors to implement approved solutions.
• Maintain accurate ServiceNow records, technical diagrams, asset information, work notes, knowledge articles, test results, and handover documentation.
• Identify and elevate risks, service impacts, safety issues, and scope changes; provide concise progress and completion reporting.
• Participate in after-hours, weekend, and holiday support when required for projects, cutovers, outages, or critical incidents.

Sr IT Maintenance Technician (Finance)

Qualifications

• Post-secondary education in information technology, networking, telecommunications, or a related field is preferred; an equivalent combination of education and experience may be considered.
• Minimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.
• Demonstrated experience supporting Windows endpoints, Microsoft 365, Active Directory, Microsoft Entra ID, Intune, networking, wireless, and telecommunications.
• Experience with ServiceNow or a comparable ITSM platform, including incident, request, change, asset, and knowledge processes.
• Experience in multi-site, remote, industrial, hospitality, camp, or lodge environments is an asset.
• Valid Class 5 driver's license and ability to meet company driving and site-access requirements.
• Cisco networking; Avaya or Mitel telephony; access control; CATV; structured cabling; virtual servers; network testing and packet analysis knowledge is preferred.
• Microsoft role-based certification or ITIL Foundation is an asset.

What we offer

• Flexible Hybrid Work Schedule
• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
• Health or Personal Spending Account
• Employee & Family Assistance Program (EFAP)
• RRSP/DPSP Match Program
• Professional Development
• Convenient On-site Parking

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.

About Us

Civeo Canada Employees LP is a premier remote workforce accommodations specialist supporting the Western Canadian resource industry. We help people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency and community building - making us a leading provider of accommodation solutions.