Sr IT Maintenance Technician

Canadian Inclusion; Edmonton; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Hybrid Work

Health Benefits

EFAP

RRSP Matching

Professional Development

On-site Parking

Job summary

Civeo Canada Employees LP is seeking a Senior IT Maintenance Technician to provide senior technical support and lead IT deployment at Civeo sites, with a split of Edmonton office work and travel to lodges and project sites.

The role requires 5+ years in technical support, experience with Microsoft 365, Active Directory, Entra ID, Intune, networking, and ServiceNow, plus a valid driver’s license. We value multi-site and hospitality environment experience.

Qualifications

• Post-secondary education in information technology or related field; equivalent experience may be considered.
• Minimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.
• Experience supporting Windows endpoints, Microsoft 365, Active Directory, Entra ID, Intune, networking, wireless, and telecommunications.
• Experience with ServiceNow or a comparable ITSM platform.
• Experience in multi-site, remote, industrial, hospitality, camp, or lodge environments is an asset.
• Valid Class 5 driver's license and ability to meet company driving/site-access requirements.
• Cisco networking; Avaya or Mitel telephony; access control; CATV; structured cable; virtual servers; network testing knowledge preferred.
• Microsoft role-based certification or ITIL Foundation is an asset.

Responsibilities

• Provide Level 1 to Level 3 support for incidents, requests, and escalations involving end-user devices, software, printers, mobile devices, and meeting-room technology.
• Plan and complete site deployments and demobilizations, including site assessments, staging, scheduling, logistics, installation, testing, handover, asset recovery, and closeout.
• Support the installation and troubleshooting of LAN/WAN, wireless, telecommunications, CATV, card access, servers, cabling, and related field equipment.
• Administer supported Microsoft 365, Active Directory, Microsoft Entra ID, and Intune users, devices, access, and permissions.
• Manage equipment receiving, secure storage, asset tagging, inventory updates, transportation, deployment, recovery, sanitization, and redeployment or disposal coordination.
• Work with Infrastructure, Cybersecurity, Business Applications, Service Desk, Operations, project teams, and vendors to implement approved solutions.
• Maintain accurate ServiceNow records, technical diagrams, asset information, work notes, knowledge articles, test results, and handover documentation.
• Identify and elevate risks, service impacts, safety issues, and scope changes; provide concise progress and completion reporting.
• Participate in after-hours, weekend, and holiday support when required for projects, cutovers, outages, or critical incidents.

Skills

Windows endpoints

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

Networking

Wireless

ITSM (ServiceNow)

Education

Post-secondary IT-related field

Tools

ServiceNow

Cisco networking

Avaya/Mitel telephony

Access control

CATV

Job description

Job Description

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

The Senior IT Maintenance Technician provides senior technical support and leads hands-on IT deployment, mobilization, and demobilization activities at Civeo sites. The role supports end-user technology and site infrastructure, coordinates project logistics, and works with global IT teams, Operations, and vendors to deliver safe, reliable, and supportable technology services.
The position is structured approximately 50% as office-based support at the Edmonton office, providing general IT support, and 50% as travel-based field and project support to Civeo offices, lodges, and project sites. The actual allocation may vary from week to week based on operational and project requirements.

Responsibilities

• Provide Level 1 to Level 3 support for incidents, requests, and escalations involving end-user devices, software, printers, mobile devices, and meeting-room technology.
• Plan and complete site deployments and demobilizations, including site assessments, staging, scheduling, logistics, installation, testing, handover, asset recovery, and closeout.
• Support the installation and troubleshooting of LAN/WAN, wireless, telecommunications, CATV, card access, servers, cabling, and related field equipment.
• Administer supported Microsoft 365, Active Directory, Microsoft Entra ID, and Intune users, devices, access, and permissions.
• Manage equipment receiving, secure storage, asset tagging, inventory updates, transportation, deployment, recovery, sanitization, and redeployment or disposal coordination.
• Work with Infrastructure, Cybersecurity, Business Applications, Service Desk, Operations, project teams, and vendors to implement approved solutions.
• Maintain accurate ServiceNow records, technical diagrams, asset information, work notes, knowledge articles, test results, and handover documentation.
• Identify and elevate risks, service impacts, safety issues, and scope changes; provide concise progress and completion reporting.
• Participate in after-hours, weekend, and holiday support when required for projects, cutovers, outages, or critical incidents.

Qualifications

• Post-secondary education in information technology, networking, telecommunications, or a related field is preferred; an equivalent combination of education and experience may be considered.
• Minimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.
• Demonstrated experience supporting Windows endpoints, Microsoft 365, Active Directory, Microsoft Entra ID, Intune, networking, wireless, and telecommunications.
• Experience with ServiceNow or a comparable ITSM platform, including incident, request, change, asset, and knowledge processes.
• Experience in multi-site, remote, industrial, hospitality, camp, or lodge environments is an asset.
• Valid Class 5 driver's license and ability to meet company driving and site-access requirements.
• Cisco networking; Avaya or Mitel telephony; access control; CATV; structured cable; virtual servers; network testing and packet analysis knowledge is preferred.
• Microsoft role-based certification or ITIL Foundation is an asset.

What we offer

• Flexible Hybrid Work Schedule
• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
• Health or Personal Spending Account
• Employee & Family Assistance Program (EFAP)
• RRSP/DPSP Match Program
• Professional Development
• Convenient On-site Parking

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.

About Us

Civeo Canada Employees LP is a premier remote workforce accommodations specialist supporting the Western Canadian resource industry. We help people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency and community building - making us a leading provider of accommodation solutions.