Sr Implementation Consultant

Canadian Inclusion; Canada; Remote; CAD 65,000 - 75,000; Full time

Job summary

Altera Digital Health is seeking a Sr Implementation Consultant to drive the rollout of Sunrise EMR Core and Ambulatory across Canada, primarily within Manitoba, on our Professional Services team. You will translate clinic workflows into optimized electronic processes and guide clients through deployment, activation, and utilization.

The candidate should bring 2+ years in healthcare IT implementations, experience with EMR systems (Sunrise preferred), and strong stakeholder communication.

Qualifications

• Bachelor's degree or equivalent years of experience.
• 2+ years of healthcare IT implementation experience.
• Experience with EMR/EHR systems; Sunrise EMR preferred.
• Experience on formal implementation projects; SME in clinics preferred.
• Clinical background preferred; SQL/SSRS knowledge helpful.
• Excellent communication with diverse stakeholders from technical resources to executives.
• Strong project management in long-term implementations.
• Fast learner and quick study.

Responsibilities

• Implement Sunrise EMR Core and Ambulatory at client sites in Canada.
• Work with project team including PMs and architects.
• Perform system configuration with high-level guidance to clients.
• Provide workflow consultation for registration, scheduling, and clinical documentation.
• Identify and resolve workflow issues during implementation.
• Provide activation support and meet transformation targets.
• Set expectations with stakeholders from end-users to CMIOs.
• Engage clients to ensure successful project delivery.

Skills

EMR implementation

SQL/SSRS

Project management

Clinical workflow

Stakeholder comms

Quick learner

Education

Bachelor's degree

Tools

Epic

Meditech

SSRS

SQL

Job description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Title: Sr Implementation Consultant Core/ Ambulatory

As a Sr Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba. This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province.

You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal. In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle. Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms.

RESPONSIBILITIES

• Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba.
• Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs).
• Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients.
• Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation. You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format.
• Proactively identify, resolve, and/or eliminate system and complex workflow issues that arise throughout your implementation project.
• Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets.
• Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle.
• Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery.

QUALIFICATIONS

Academic and Professional Qualifications

Bachelor's degree or equivalent years of experience required.

Work Experience

• 2+ years of hands-on healthcare IT implementation and configuration experience
• Strong, demonstrated functional knowledge of an EMR/EHR system
• Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred. Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows (e.g., registration, scheduling, clinical documentation).
• Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems.
• Clinical background preferred (SME who has rolled out clinics).
• Technical background, i.e. background in SQL or SSRS reporting preferred.
• Proven client presentation experience; strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders (technical resources to executive leadership).
• Project management experience; skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle.
• History of taking on roles, tasks, and projects where quickly learning new information is required; a "quick study".

TRAVEL

10-15% travel. Travel is primarily to provide critical on-site support during final go-live activities.

WORK ARRANGEMENTS

• Remote role. Candidates may reside anywhere in Canada but must be willing and able to travel as required.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$ 65,000 - $ 75,000 CAD. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.