Sr Director, Professional Services (Canada)

Workday; Montreal; Hybrid; CAD 195,000 - 293,000; Full time

Job summary

A leading company in enterprise software is seeking a Sr Director for Professional Services in Canada. This role involves managing a diverse team and ensuring high-quality delivery of consulting services, with a focus on customer satisfaction and operational excellence. Candidates should have extensive experience in software consulting and a strong understanding of the Canadian market.

Benefits

Flexible work arrangements

Comprehensive health benefits

Professional development opportunities

Qualifications

• 8+ years’ experience in software consulting services.
• Experience leading enterprise software deployments.
• Experience managing a professional services P&L.

Responsibilities

• Manage a team of Delivery Directors, Engagement Managers, and Consultants for Canada.
• Drive revenue growth and profitability for the Professional Services organization.
• Oversee the end-to-end delivery of all professional services engagements.

Skills

Leadership

Project Management

Customer Engagement

Consulting

Business Development

Education

Bachelor's degree in a relevant field

Job description

Sr Director, Professional Services (Canada)

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday’s Professional Services team is driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions. We’re a diverse group of people, with an invaluable mix of experiences and backgrounds, located across multiple locations around the globe. The Professional Services team promotes a culture of innovation, continuous improvement, and customer service, inspiring and encouraging team members to develop their career and become the best professionals they can be.

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday’s Professional Services team is driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions. We’re a diverse group of people, with an invaluable mix of experiences and backgrounds, located across multiple locations around the globe. The Professional Services team promotes a culture of innovation, continuous improvement, and customer service, inspiring and encouraging team members to develop their career and become the best professionals they can be.

We are committed to diversity and inclusion expressed in the VIBE (Value, Inclusion, Belonging, Equity) approach: At Workday, we VIBE (https://www.workday.com/en-us/company/about-workday/belonging-and-diversity.html)

Our team lives and breathes Workday’s core values (https://www.workday.com/en-gb/company/about-workday/core-values.html) with ‘Employees’ being the first one.

About the Role

The Sr. Director, Professional Services will manage a team of Delivery Directors, Engagement Managers, Consulting Managers, and Consultants for the Canada region. The role will collaborate with other teams in the services organization to secure the best experience for our customers. They will work with consulting managers and resource managers to assemble project teams. They will help resolve resource and deployment challenges to successfully deliver Workday projects. The role will also collaborate with the sales team to gain new business with prospects and existing customers. The role will be measured on project portfolio health, customer satisfaction, revenue / margin goals, and team development.

The ideal candidate will be a leader with a deep understanding of enterprise software implementation methodologies, a proven track record of building and managing high-performing teams, and a strong commitment to customer success. This role requires significant experience operating within the Canadian business landscape and a solid grasp of its unique market dynamics.

Key Responsibilities include:

• Strategic Leadership & Growth:

  • Develop and execute the Professional Services strategy for Canada, aligning with global PS and company objectives.

  • Drive revenue growth and profitability for the Canadian Professional Services organization.

  • Identify and pursue new business opportunities, collaborating closely with sales and pre-sales teams.

  • Contribute to the development and refinement of service offerings and pricing strategies.

• Delivery Excellence & Customer Success:

  • Oversee the end-to-end delivery of all professional services engagements in Canada, ensuring projects are completed on time, within budget, and to the highest quality standards.

  • Implement and enforce best practices for project management, solution architecture, and consulting services.

  • Champion customer satisfaction and build strong, lasting relationships with key clients.

  • Proactively identify and mitigate project risks, ensuring successful outcomes for customers.

  • Act as an executive escalation point for customer issues and concerns, resolving them effectively and professionally.

• Team Leadership & Development:

  • Recruit, mentor, and develop a high-performing team of professional services consultants and project managers across Canada.

  • Foster a culture of continuous learning, collaboration, and accountability.

  • Provide strong leadership, guidance, and support to ensure team members achieve their full potential.

  • Manage resource allocation and utilization to optimize team efficiency and effectiveness.

• Operational Excellence:

  • Establish and monitor key performance indicators (KPIs) for the Professional Services organization in Canada.

  • Implement and optimize operational processes to improve efficiency and scalability.

  • Manage the P&L for the Canadian Professional Services organization, including forecasting, budgeting, and expense management.

• Market & Industry Expertise:

  • Maintain a deep understanding of the Canadian market, including industry trends, competitive landscape, and regulatory requirements.

  • Represent Workday at industry events, conferences, and customer forums.

About You

Basic Qualifications

• 8+ years’ experience in software consulting services

• Experience leading Enterprise software deployments

• Experience leading a professional services P&L

Other Qualifications

• Knowledge of multiple areas related to business software deployments, i.e. Human Resources, Financials, Procurement, Analytics and/or Planning

• Experience as Executive Sponsor on customer-facing consulting projects

• Strong presentation skills

• Ability to lead an organization toward achieving team and individual objectives

• Ability to work in diverse, fast-paced environment and efficiently collaborate across teams

• Experience owning the strategic direction of a Professional Services organization via identifying and leading internal initiatives

• Ability to accurately estimate effort and resources required to complete software implementation projects

• Ability to travel up to 50% as within Canada and occasionally to the US

• Fluency in French and English preferred

Workday Pay Transparency Statement

T he annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .

Primary Location: CAN.ON.TorontoPrimary CAN Base Pay Range: $195,000 - $292,600 CADAdditional CAN Location(s) Base Pay Range: $195,000 - $292,600 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

About the company

Workday, Inc., is an American on‑demand financial management and human capital management software vendor.

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