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Sr Director, Professional Services (Canada)
Workday, Inc.
Montreal
On-site
CAD 195,000 - 293,000
Full time
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Job summary
A leading enterprise cloud applications provider seeks a motivated Sr Director for Professional Services in Canada. The role includes managing a diverse team, driving new business opportunities, and ensuring delivery excellence while fostering customer success. The ideal candidate will possess strategic leadership skills and a deep understanding of the Canadian software landscape, aiming to enhance service offerings and improve operational efficiency.
Qualifications
- 8+ years experience in software consulting services required.
- Experience leading Enterprise software deployments.
- Experience leading a professional services P&L.
Responsibilities
- Manage a team of Delivery Directors and Consulting Managers in Canada.
- Develop and execute the Professional Services strategy for Canada.
- Ensure projects are completed on time and within budget.
Skills
Education
Job description
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Sr Director, Professional Services (Canada) page is loaded
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
About the Team
Workday’s Professional Services team is driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions. We’re a diverse group of people, with an invaluable mix of experiences and backgrounds, located across multiple locations around the globe. The Professional Services team promotes a culture of innovation, continuous improvement, and customer service, inspiring and encouraging team members to develop their career and become the best professionals they can be.We are committed to diversity and inclusion expressed in the VIBE (Value, Inclusion, Belonging, Equity) approach: At Workday, we VIBE (https://www.workday.com/en-us/company/about-workday/belonging-and-diversity.html)
Our team lives and breathes Workday’s core values (https://www.workday.com/en-gb/company/about-workday/core-values.html) with ‘Employees’ being the first one.
About the Role
The Sr. Director, Professional Services will manage a team of Delivery Directors, Engagement Managers, Consulting Managers, and Consultants for the Canada region. The role will collaborate with other teams in the services organization to secure the best experience for our customers. They will work with consulting managers and resource managers to assemble project teams. They will help resolve resource and deployment challenges to successfully deliver Workday projects. The role will also collaborate with the sales team to gain new business with prospects and existing customers. The role will be measured on project portfolio health, customer satisfaction, revenue / margin goals, and team development.
The ideal candidate will be a leader with a deep understanding of enterprise software implementation methodologies, a proven track record of building and managing high-performing teams, and a strong commitment to customer success. This role requires significant experience operating within the Canadian business landscape and a solid grasp of its unique market dynamics.
Key Responsibilities include:
Strategic Leadership & Growth:
Develop and execute the Professional Services strategy for Canada, aligning with global PS and company objectives.
Drive revenue growth and profitability for the Canadian Professional Services organization.
Identify and pursue new business opportunities, collaborating closely with sales and pre-sales teams.
Contribute to the development and refinement of service offerings and pricing strategies.
Delivery Excellence & Customer Success:
Oversee the end-to-end delivery of all professional services engagements in Canada, ensuring projects are completed on time, within budget, and to the highest quality standards.
Implement and enforce best practices for project management, solution architecture, and consulting services.
Champion customer satisfaction and build strong, lasting relationships with key clients.
Proactively identify and mitigate project risks, ensuring successful outcomes for customers.
Act as an executive escalation point for customer issues and concerns, resolving them effectively and professionally.
Team Leadership & Development:
Recruit, mentor, and develop a high-performing team of professional services consultants and project managers across Canada.
Foster a culture of continuous learning, collaboration, and accountability.
Provide strong leadership, guidance, and support to ensure team members achieve their full potential.
Manage resource allocation and utilization to optimize team efficiency and effectiveness.
Operational Excellence:
Establish and monitor key performance indicators (KPIs) for the Professional Services organization in Canada.
Implement and optimize operational processes to improve efficiency and scalability.
Manage the P&L for the Canadian Professional Services organization, including forecasting, budgeting, and expense management.
Market & Industry Expertise:
Maintain a deep understanding of the Canadian market, including industry trends, competitive landscape, and regulatory requirements.
Represent Workday at industry events, conferences, and customer forums.
About You
Basic Qualifications
8+ years’ experience in software consulting services
Experience leading Enterprise software deployments
Experience leading a professional services P&L
Other Qualifications
Knowledge of multiple areas related to business software deployments, i.e. Human Resources, Financials, Procurement, Analytics and/or Planning
Experience as Executive Sponsor on customer-facing consulting projects
Strong presentation skills
Ability to lead an organization toward achieving team and individual objectives
Ability to work in diverse, fast-paced environment and efficiently collaborate across teams
Experience owning the strategic direction of a Professional Services organization via identifying and leading internal initiatives
Ability to accurately estimate effort and resources required to complete software implementation projects
Ability to travel up to 50% as within Canada and occasionally to the US
Fluency in French and English preferred
Workday Pay Transparency Statement
T he annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .
Primary Location: CAN.ON.TorontoPrimary CAN Base Pay Range: $195,000 - $292,600 CADAdditional CAN Location(s) Base Pay Range: $195,000 - $292,600 CAD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities.
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com .
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
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