Sr Customer Service Representative - Claims

Intact Financial Corporation; Dorval; On-site; CAD 47,000 - 58,000; Full time

Job summary

Intact Financial Corporation in Dorval, QC, is seeking a Customer Service III to inspect damaged vehicles, document claims, and guide insureds through the claims process. The role requires bilingual French and English communication and is conducted on-site at the Service Center, five days a week with a 35-hour schedule.

Ideal candidates hold a DEC or insurance training with at least 1 year of auto-damage evaluation experience and are comfortable using various IT systems.

Qualifications

• DEC or insurance training or equivalent
• At least 1 year of auto damage evaluation experience (asset)
• Excellent communicator in French and English
• Passion for customer service
• Comfortable with various IT systems
• Team spirit and adaptability
• Professionalism and sense of responsibility
• Represent Intact professionally and adhere to dress code

Responsibilities

• Perform vehicle damage inspections before and after repairs, taking required photos and completing inspection forms.
• Advise insureds on opening new claims and how to proceed.
• Enter clear, detailed notes into each claim file for every intervention.
• Conduct vehicle inspections while respecting privacy policies and company processes.
• Handle insured complaints about repairs and service quality.

Skills

Bilingual (FR/EN)

Customer service

French & English

IT systems

Team oriented

Professionalism

Education

DEC or insurance training

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to): 47,100 - 57,500

About the role

Nous cherchons un Agent service à la clientèle III pour notre équipe grandissante! Ce que vous accomplirez chez nous : Effectuer les inspections de véhicules endommagés en vérifiant de façon assidue les dommages reliés au sinistre mais également et surtout dommages antérieurs aussi bien à l’intérieur qu’à l’extérieur du véhicule de l’assuré. Effectuer les inspections de véhicules réparés pour s’assurer de la qualité des réparations effectuées. Documenter adéquatement les dossiers de réclamations en prenant les photos requises du véhicule, aussi bien avant qu’après la réparation et remplissant adéquatement et de façon détaillée la fiche d’inspection. Conseiller adéquatement les assurés concernant la possibilité d’ouvrir une nouvelle réclamation et la façon de le faire. Inscrire des notes claires et complètes au dossier de réclamation pour chaque intervention au dossier. Effectuer les inspections de véhicules en respectant les politiques de confidentialité et de protection de l’information personnelle et en suivant les processus en place. Prendre en charge toute plainte d’assuré concernant les réparations.

Ce que vous mettrez à profit :

• Détenteur d’un DEC ou d'une formation en assurance, ou toute formation ou expérience équivalente
• Au moins 1 an d’expérience en évaluation de dommages automobiles, un atout
• Excellent communicateur autant en français qu’en anglais
• Passionné par le service à la clientèle
• À l’aise avec les divers systèmes informatiques
• Esprit d’équipe et adaptabilité
• Professionnalisme et sens des responsabilités
• Représenter adéquatement la compagnie Intact en portant l’uniforme de façon professionnelle et adéquate, en respectant la politique d’Intact sur la tenue vestimentaire
• Bilingue (français et anglais)
• Nécessite d'interagir et de fournir une prestation de services à une clientèle francophone et anglophone sur une base régulière

Ce poste est exclusivement offert en présentiel au Centre de Service, 5 jours et 35 heures par semaine, du lundi au vendredi de 11h à 19h. Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada.

This role is a new member of our growing team.

We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.

Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.