Sr. Content Designer

Veracity Software Inc; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Sr. Content Designer to enhance digital customer experiences. The ideal candidate will have a strong background in UX writing and design, collaborating closely with teams to create user-centered content. This hybrid role requires a passion for experience design and the ability to adapt to various processes. Join a dynamic team that values creativity and innovation in delivering top-notch digital solutions.

Qualifications

• 5-7 years of experience in product or digital experience design.
• Strong UX writing portfolio.

Responsibilities

• Collaborate with designers to craft seamless digital customer experiences.
• Write clear, accurate, and compelling user interface copy.
• Manage and oversee design projects.

Skills

Writing

Editing

Proofreading

User-Centered Design

Collaboration

Adaptability

Self-Motivation

Education

Degree in writing or design-related discipline

Tools

Figma

Figjam

Confluence

Jira

Job description

Job Title:

Sr. Content Designer

Job Location:

Toronto, CA (Hybrid - 2 days/week onsite)

# Positions:

2

Employment Type:

FTE only

Key Technology:

Visual design, UX writing, design research, interaction design

Job Responsibilities:

• Collaborate with designers to craft seamless digital customer experiences.
• Write clear, accurate, and compelling user interface copy.
• Work with project partners and the Experience Strategy team to determine business objectives and content strategy.
• Make recommendations on user requirements, project scoping, and planning.
• Gather competitive experience evaluations and customer data to establish benchmarks.
• Contribute to content governance, workflow, style, tone, voice guidelines, and brand vision.
• Present content concepts alongside designers.
• Design in accordance with the design system.
• Contribute to team culture and quality standards.
• Manage and oversee design projects.
• Coordinate copy translation.

Skills and Experience Required:

Required:

• 5-7 years of experience, including at least 2 years in product or digital experience design.
• Expertise in writing, editing, proofreading, with experience in online, kiosk, voice, and audio UI writing.
• Understanding of interactive design, usability principles, and how content contributes to user experience.
• Passion for experience design.
• Adaptability in processes.
• Collaborative attitude.
• Self-motivated, organized, flexible, accountable.
• Knowledge of user-centered design and related disciplines.
• Strong UX writing portfolio.
• Familiarity with Figma, Figjam, Confluence, Jira.

Desired:

• Experience in related design disciplines (industrial, visual, human factors, etc.).
• Content strategy knowledge.
• Understanding of online marketing and advertising.
• Additional UX experience.

Education:

Degree in writing or design-related discipline.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Other

Industries:

IT Services and IT Consulting