Sr. Consultant, Production Application Support

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Canadian Imperial Bank of Commerce is seeking a Senior Consultant for Production Application Support to join its Equity Markets group. In this role, you will ensure the continuity of trading systems and provide technical expertise to enhance CIBC's digital transformation. Ideal candidates possess strong knowledge of trading systems and have experience with EMS/OMS technologies.

Benefits

Competitive salary and incentive pay

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Experience in Cross-discipline Application Support of real-time trading and settlement systems.
• Knowledge of Execution and Order Management Systems (EMS/OMS), shell scripting, SQL.
• Strong knowledge with T-Bricks, FIDESSA, Raptor.

Responsibilities

• Identify and resolve medium to highly complex production problems for applications.
• Analyze complex technical information to determine risk levels.
• Lead project coordination in onboarding clients and provide optimal solutions.

Skills

Analytical Thinking

Business Applications Development

Business Systems Analysis

IT Process Improvement

Technical Leadership

Job description

Sr Consultant, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Senior Consultant, Production Application Support, you will be joining the Equity Markets group within the Capital Markets Technology team. You will work with business and technology partners along with vendors to ensure continuity of trading systems to minimize impact to CIBC operations in a fast paced challenging environment. You will provide application or infrastructure technical expertise as needed for projects and initiatives related to the implementation and support.

How You’ll Succeed

• Production Support - Identify and resolve medium to highly complex production problems for support of applications. Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.
• Analyze & Report - Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications. Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day. Escalate technology issues to the appropriate application support and technology infrastructure groups.
• Manage & Influence - Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients. Identify proactive solutions for recurring technology occurrences to benefit the business.

Who You Are

• You can demonstrate experience in: Cross-discipline Application Support of real-time trading and settlement systems. Knowledge of Industry leading Execution and Order Management Systems (EMS/OMS) and along with shell scripting, SQL and logfile datamining is required to troubleshoot issues and provide tactical solutions. Strong knowledge with T-Bricks, FIDESSA, Raptor. Note: This position will require after hours and weekend support as needed.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Senior Consultant, Production Application Support, you will be joining the Equity Markets group within the Capital Markets Technology team. You will work with business and technology partners along with vendors to ensure continuity of trading systems to minimize impact to CIBC operations in a fast paced challenging environment. You will provide application or infrastructure technical expertise as needed for projects and initiatives related to the implementation and support.

How You’ll Succeed

• Production Support - Identify and resolve medium to highly complex production problems for support of applications. Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.
• Analyze & Report - Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications. Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day. Escalate technology issues to the appropriate application support and technology infrastructure groups.
• Manage & Influence - Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients. Identify proactive solutions for recurring technology occurrences to benefit the business.

Who You Are

• You can demonstrate experience in: Cross-discipline Application Support of real-time trading and settlement systems. Knowledge of Industry leading Execution and Order Management Systems (EMS/OMS) and along with shell scripting, SQL and logfile datamining is required to troubleshoot issues and provide tactical solutions. Strong knowledge with T-Bricks, FIDESSA, Raptor. Note: This position will require after hours and weekend support as needed.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Applications Development, Business Requirements, Business Systems Analysis, IT Process Improvement, Operational Efficiency, Strategic Objectives, System Applications, Technical Leadership

About the company

The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.

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