Consultant, Production Application Support

CIBC; Toronto; On-site; CAD 110,000; Full time

Job summary

CIBC is seeking a mid-senior Consultant for Production Application Support within their Capital Markets Application Operations team in Toronto. The role involves providing technical expertise, troubleshooting application problems, automating processes with DevOps tools, and adhering to operational standards. CIBC prioritizes employee strengths and offers competitive benefits to foster a modern banking environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• 3 years of experience in application support or development.
• Knowledge of at least 3 of the following: Jenkins, Azure DevOps, MongoDB.
• Experience in both Linux and Windows environments.

Responsibilities

• Evaluate service requests to ensure adherence to standards.
• Identify and resolve production problems.
• Assist in automating manual processes.

Skills

Troubleshooting

Collaboration

Automation

Application Support

DevOps tools

Tools

Jenkins

Azure DevOps

MongoDB

RedHat OpenShift

ServiceNow

Job description

Consultant, Production Application Support

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Consultant, Production Application Support

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Consultant, Production Application Support, you will join the Capital Markets Application Operations team to provide technical expertise on both application and infrastructure issues. You will lead the build and deployment of complex applications across multiple projects leveraging a wide range of technologies. You’ll rely on your operational expertise to facilitate, support and enhance service delivery and the continual improvement of operational process while adhering to CIBC’s technology standards.

You may be on call 24/7 on a rotational basis depending on the applications supported. You may also be required to work after hours, in the evenings and/or in weekends.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Analysis and Support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans. Paying key attention to adherence to standards for AO (application operations).
• Troubleshooting: Identify and resolve small, medium, and critical complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions. Eliminate repeating issues by working with AD (application development/delivery) and our Infrastructure partners to find permanent solutions.
• Collaboration: You’ll work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application and maintenance updates
• Automation: You will assist in automating manual processes using various DevOps tools such as Jenkins, Azure DevOps, Github Actions, Artifactory, & Shell Scripting. You are constantly looking to eliminate manual processes through the use of tools or scripts.
  
  

Who You Are:

• You can demonstrate 3 years work experience with application support or development in both Linux and Windows environments. The ideal candidate will have intermediate to expert knowledge of at least 3 of the following technologies: Jenkins, Azure DevOps, RedHat OpenShift, Azure cloud, MongoDB, ServiceNow, Dynatrace, Axway Secure Transport.
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Application Operations, Applications Support, AutoSys Workload Automation, Axway, Axway SecureTransport, Azure Automation, Azure Devops, Azure Migrate, Azure Pipelines, Jenkins (Software), Linux, Linux Shell Scripting, Microsoft Azure, MongoDB, PCI Standards, Red Hat OpenShift, Scrum (Agile)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking

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