Sr. Client Services Analyst

Numerator; Toronto; On-site; CAD 75,000 - 94,000; Full time

Job summary

Numerator is reinventing the market research industry, empowering brands with consumer insights. As a Sr. Client Services Analyst, you will guide client users on the Insights platform and leverage our consumer panel to deliver analytic insights and recommendations that drive sales and marketing effectiveness.

This established role sits within the Consulting team and focuses on Fortune 100 and growing clients across CPG, Retail, Electronics, and Quick-Serve Restaurants.

Qualifications

• Bachelor’s degree or 3+ years relevant experience.
• Experience in Brand Marketing, Market Research or Consumer Insights.
• Understanding of syndicated and household panel data (Nielsen/IRI).
• Knowledge of BI software tools used in retail/CPG industries.
• Ability to build trusted client relationships and communicate insights clearly.

Responsibilities

• Guide client users on Numerator’s Insights platform and design reports.
• Leverage consumer panel data to deliver analytic insights and recommendations.
• Develop understanding of Numerator data, solutions, and differentiators.
• Identify interesting consumer behavior insights for industry sharing.

Skills

Client relationship management

Presentation skills

Analytical thinking

AI tools integration

BI software proficiency

Cross-functional collaboration

Communication

Education

Bachelor’s degree

3+ years relevant experience

Tools

MicroStrategy

Tableau

QlikView

Business Objects

Nielsen

IRI

NPD

Dunnhumby

Job description

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

The salary range for this role is $75,000 - $94,000 CAD/year + Bonus.

As a Sr. Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

This is an established role within the Consulting team.

How You’ll Spend Your Time

• Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
• Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
• Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
• Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

What You'll Bring to Numerator

• Bachelor’s degree or 3 or more years relevant experience
• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills
• Strong presentation skills, particularly with customers or prospects present
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
• Proven track record of delivering high-quality results in a timely manner
• Demonstrate curiosity and adaptability in adopting AI and emerging technologies to improve efficiency, problem-solving, and client outcomes.
• Comfortable using AI tools (e.g., ChatGPT, Copilot, Gemini) and working alongside AI as a collaborator.