Sr. Client Services Analyst

Numerator / Market Track, LLC; Toronto; On-site; CAD 75,000 - 94,000; Full time

Benefits offered by this job

Recharge Days

Wellness resources

Flexible policy

Job summary

Numerator is seeking a Sr. Client Services Analyst in Toronto to support a core set of clients via ad-hoc projects and analyses.

You will guide users on the Insights platform and leverage our consumer panel to deliver analytical insights and recommendations that drive sales and marketing effectiveness. You’ll develop a deep understanding of Numerator data and solutions, build trusted client relationships, and present findings to stakeholders.

Qualifications

• Bachelor’s degree or 3+ years relevant experience.
• CPG experience in Brand Marketing, Market Research, Category Management, or Shopper & Consumer Insights is preferred.
• Understanding of syndicated and household panel data (Nielsen/IRI) is valued.
• Experience with BI software for retail/consumer goods industries is highly valued.

Responsibilities

• Guide client users on Numerator’s Insights platform to navigate and design reports.
• Leverage consumer panel data to deliver analytic insights and recommendations that drive sales and marketing effectiveness.
• Develop understanding of Numerator data, solutions, and differentiators versus legacy approaches.
• Identify interesting consumer behavior insights for industry forums and publications.

Skills

Client relationships

Analytical skills

Presentation skills

Oral & written communication

AI tools

Education

Bachelor’s degree

Tools

MicroStrategy

Tableau

QlikView

Business Objects

Job description

Sr. Client Services Analyst

Location: Toronto, ON, Canada

Req#: 611260

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is $75,000 - $94,000 CAD/year + Bonus.

As a Sr. Client Services Analyst with Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

This is an established role within the Consulting team.

How You’ll Spend Your Time

• Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
• Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
• Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
• Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

Skills & Requirements

• Bachelor’s degree or 3 or more years relevant experience
• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills
• Strong presentation skills, particularly with customers or prospects present
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
• Proven track record of delivering high-quality results in a timely manner
• Demonstrate curiosity and adaptability in adopting AI and emerging technologies to improve efficiency, problem-solving, and client outcomes.
• Comfortable using AI tools (e.g., ChatGPT, Copilot, Gemini) and working alongside AI as a collaborator.

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

• Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.