Sr Change Management Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; Hybrid; CAD 63,000 - 117,000; Full time

Job summary

An established industry player is seeking a dynamic Change Management Lead to drive the adoption of innovative technologies and services. This role is pivotal in transforming organizational processes and enhancing stakeholder engagement. You will work closely with senior leaders and cross-functional teams to ensure seamless transitions, while also leading Business Continuity and Disaster Recovery initiatives. This is an exciting opportunity to make a significant impact in a collaborative and inclusive environment, where your contributions will shape the future of the organization and improve the well-being of its clients. Join a team that values diversity and innovation, and take the next step in your career.

Benefits

Flexible Work Hours

Health and Wellness Programs

Professional Development Opportunities

Inclusive Workplace

Remote Work Options

Qualifications

• 5+ years experience in change management, ideally in financial services.
• Proven ability to lead teams and manage change effectively.

Responsibilities

• Develop and implement change management strategies to support technology adoption.
• Lead BCP and DR activities, ensuring minimal impact during changes.

Skills

Change Management

Problem Solving

Communication Skills

Team Leadership

Analytical Skills

Education

Bachelor's Degree

Tools

BCP (Business Continuity Planning)

DR (Disaster Recovery)

Job description

This role is responsible for building and running an organizational change management capability to advance the roll-out and adoption of technology and services across the company. It will require working with senior business and technology stakeholders and teams across the organization, and is a key part of transforming the ways of working across people, process and technology. This role is also responsible for leading BCP and DR activities.

Within the Canada Technology team, this role will be required to have a good understanding of related technology and service concepts, and coordinate across stakeholder teams to create and maintain a cohesive communication and change management approach and roadmap.

What you will do:

• Ensure changes are introduced with minimal impact, are well understood and supported.
• Create and maintain repeatable change management strategies and roadmaps tailored to advancing the use and adoption of technology and services.
• Build and manage the release calendar and related changes.
• Represent department on enterprise CAB, run/lead internal CABs.
• Act as a change leader and advocate for change management, methodologies, and practice across the organization, including influencing senior leadership.
• Facilitate regular feedback opportunities to ensure objectives and benefits are realized.

Adoption, Communication, Enablement:

• Ensure technology and services are adopted and applied to business scenarios in a fit-for-purpose manner.
• Maintain channels and content in support of increasing adoption, awareness, and measurement.
• Run periodic change/incident reports and communicate it to the respective stakeholders.
• Help build CIO and critical business reports with Change, Incident details.
• Lead DR and BCP coordination and activities.
• Responsible for planning and executing events that promote awareness and excitement with technologies and services across Canada Life, including collaborations with internal teams and external vendors.
• Plan, develop and execute outbound communications from the technology team.
• Work with Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful ACM strategies and plans.
• Establish technology and service related learning and training capabilities.

Coaching & Mentoring:

• Supervise, coach, train and mentor change management team members, program/project team members.
• Lead and facilitate workshops, working sessions and meetings focused on the change and gaining benefit from the change. Provide education, training and mentoring as needed.

What you will bring:

• Highly motivated and self-directed individual with the ability to drive process improvement.
• Minimum 5 years of related experience, preferably at a financial/Insurance institution.
• Minimum 2 years of leading technical teams.
• Minimum 3-5 years experience managing incidents, changes and problems in a high paced technical environment.
• Facilitate a strong team environment; support and guide staff in goal setting, career path planning and skills development.
• Minimum 2 years leading or coordinating DR/BCM activities.
• Strong capacity to build and work with teams and collaborate across functions and breakdown silos.
• Strong problem-solving skills and experience performing cause and effect analysis.
• Strong organizational, problem-solving, and analytical skills.
• Must be well-organized and able to work on and manage multiple concurrent tasks.
• Manage administrative tasks in relation to team members (time card approvals, personal/vacation requests, budget requests).
• Strong analytical and communication skills.

The base salary for this position is between $63,000 - $117,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life - Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 3041

Category: Digital Technology

Location: London, ON, CA; Winnipeg, MB, CA; Toronto, ON, CA

Date: Mar 10, 2025