Sr. Business Analyst, Modern Workplace

HOOPP; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Join a leading company as a Senior Business Analyst in the IT Corporate Solutions Group. You'll engage in Agile practices, support AI tools, and collaborate with partners to enhance digital platforms. This role offers a chance to innovate and improve business processes while ensuring operational integrity.

Benefits

Competitive health and dental benefits

Learning and development initiatives

Membership in defined benefit pension plan

Qualifications

• 7+ years of experience in a similar role.
• Strong knowledge of Power Platforms and AI tools.

Responsibilities

• Participate in Agile Scrum practices and support usage of AI tools.
• Collaborate with business partners to propose suitable solutions.
• Lead the development of testing strategies and improve technical safety.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Management

Tools

PowerAutomate

PowerBI

Azure DevOps

Job description

Why you’ll love working here:

• High-performance, people-focused culture

• Our commitment to equity, diversity, and inclusion as fundamental to our work environment and business success, helping employees feel valued and empowered to be their authentic selves

• Learning and development initiatives, including workshops, Speaker Series events, and access to LinkedIn Learning, supporting employees’ career growth

• Membership in HOOPP’s world-class defined benefit pension plan, which can serve as an important part of your retirement security

• Competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting diversity and mental health (e.g., gender affirmation, fertility, drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)

• Optional post-retirement health and dental benefits subsidized at 50%

• Wellness activities such as yoga classes, meditation workshops, nutritional consultations, and seminars

• The opportunity to make a difference by helping to provide a financially secure retirement for Ontario healthcare workers

Job Summary

HOOPP’s IT division pushes beyond corporate technological norms to deliver innovative, efficient, and secure solutions for our members, our Fund, and our enterprise. We support one of the best pension funds in the world, and we need passionate individuals ready for a challenge.

Our IT Corporate Solutions Group (CSG) is seeking an experienced individual for a permanent, full-time Senior Business Analyst role focused on enabling Digital Platforms.

What you will do:

• Participate actively in Agile Scrum practices such as daily standups, backlog refinement, planning, and sprint retrospectives.

• Learn our technical stack and systems, applying changes to tools including all in M365 such as Copilot, SharePoint Online, and Power Platform.

• Support the usage of AI tools like Copilot, ChatGPT, and others.

• Work directly with vendors to stay informed about upcoming changes and troubleshoot issues.

• Collaborate with business partners to understand their processes and requirements, proposing suitable solutions.

• Support and train key stakeholders on the use of M365 features and updates.

• Quickly learn, evaluate, and apply new concepts and technologies.

• Lead the development of testing strategies (automated/manual) and improve technical safety for our portfolio.

• Develop standards, patterns, and practices to enhance business processes and systems.

• Ensure documentation is maintained and knowledge is transferred within the team and department.

• Proactively communicate critical changes to other teams within the department.

• Resolve complex production issues across multiple systems and technologies.

• Design, develop, and build application technologies according to standards and business needs.

• Peer review code and configurations to maintain operational integrity.

• Provide day-to-day support for applications and services in our portfolio.

What you bring:

• Bachelor’s degree in Business, Information Management, or related field, with 7+ years of experience in a similar role.

• Passion for the M365 Suite and comprehensive knowledge of its components.

• Strong knowledge of Power Platforms, including PowerAutomate and PowerBI.

• Experience with AI tools such as Copilot and ChatGPT.

• Understanding of governance and operating models for safe and efficient M365 service delivery (PowerApps, Copilot Agents).

• Strong interpersonal and communication skills with end-to-end ownership capability.

• Professionalism, integrity, quantitative skills, and ability to prioritize and work collaboratively.

• Proficiency with Microsoft Office applications and 3-5 years’ experience with Azure DevOps.

• Excellent knowledge of software development, SaaS applications, and configuration versus customization.

• Understanding of cloud platforms such as Azure.

• DevOps experience is an asset.

• Experience in digital transformation initiatives aimed at improving efficiency and effectiveness.