Sr. Business Analyst, Modern Workplace

HOOPP (Healthcare of Ontario Pension Plan); Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Senior Business Analyst for their IT division, focusing on Digital Platforms. The role involves working with M365, supporting AI tools, and collaborating with business partners to enhance processes. Candidates should have a strong background in business analysis, excellent communication skills, and a passion for technology.

Benefits

100% company-paid extended health and dental benefits

membership in defined benefit pension plan

learning and development initiatives

wellness activities

Qualifications

• 7+ years’ experience in Business or Information Management.
• Passion for M365 Suite and knowledge of AI tools like Copilot.

Responsibilities

• Participate in Agile Scrum practices and support usage of AI tools.
• Collaborate with business partners to understand processes and requirements.
• Lead development of testing strategies to improve technical safety.

Skills

Communication

Interpersonal Skills

Quantitative Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Information Management

Tools

PowerPlatforms

Microsoft Office

Azure DevOps

Job description

Join to apply for the Sr. Business Analyst, Modern Workplace role at HOOPP (Healthcare of Ontario Pension Plan)

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events, and access to LinkedIn Learning, supporting employees’ career growth
• membership in HOOPP’s world-class defined benefit pension plan, an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)
• optional post-retirement health and dental benefits subsidized at 50%
• wellness activities such as yoga classes, meditation workshops, nutritional consultations, and seminars
• the opportunity to make a difference by helping provide a financially secure retirement for Ontario healthcare workers

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events, and access to LinkedIn Learning, supporting employees’ career growth
• membership in HOOPP’s world-class defined benefit pension plan, an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)
• optional post-retirement health and dental benefits subsidized at 50%
• wellness activities such as yoga classes, meditation workshops, nutritional consultations, and seminars
• the opportunity to make a difference by helping provide a financially secure retirement for Ontario healthcare workers

Job Summary

HOOPP’s IT division pushes beyond corporate technological norms to bring our members, our Fund, and our enterprise the most innovative, efficient, and secure solutions. We support one of the best pension funds in the world, and we need passionate individuals ready for a challenge.

Our IT Corporate Solutions Group (CSG) is seeking an experienced individual for a permanent, full-time Senior Business Analyst role focusing on Digital Platforms.

What you will do:

• Participate actively in Agile Scrum practices such as daily standups, backlog refinement, planning, and sprint retrospectives.
• Learn our technical stack and systems, applying changes to tools including all in M365 like Copilot, SharePoint Online, and Power Platform.
• Support the usage of AI tools such as Copilot, ChatGPT, and others.
• Work directly with vendors to stay informed about upcoming changes and troubleshoot issues.
• Collaborate with business partners to understand processes and requirements, proposing suitable solutions.
• Support and train key stakeholders on M365 features and updates.
• Quickly learn, evaluate, and apply new concepts and technologies.
• Lead the development of testing strategies (automated/manual) to improve technical safety.
• Develop standards, patterns, and practices to enhance business processes and systems.
• Ensure documentation is maintained and knowledge is transferred within the team.
• Communicate critical changes proactively to other teams.
• Resolve complex production issues across multiple systems and technologies.
• Design, develop, and build application technologies per standards and business needs.
• Peer review code and configurations to ensure operational integrity.
• Provide day-to-day support for applications/services in our portfolio.

What you bring:

• Bachelor’s degree in Business, Information Management, or related field with 7+ years’ experience.
• Passion for the M365 Suite, with comprehensive knowledge of all components.
• Strong knowledge of PowerPlatforms, including PowerAutomate and PowerBI.
• Experience with AI tools like Copilot and ChatGPT.
• Understanding of Governance and Operating models for M365 services.
• Excellent interpersonal and communication skills with end-to-end ownership capability.
• Professionalism, integrity, strong quantitative skills, and ability to prioritize.
• Proficiency in Microsoft Office applications and 3-5 years’ experience with Azure DevOps.
• Knowledge of software development, SaaS applications, configuration vs. customization.
• Understanding of Azure cloud platforms.
• DevOps experience is a plus.
• Experience in digital transformation initiatives.