Sr. Business Analyst, Digital

RBC; Toronto; On-site; CAD 90,000 - 125,000; Full time

Job summary

RBC in Toronto is seeking a Senior Business Analyst to lead business analysis on medium-to-large projects within Digital for a mortgage transformation program. You will guide product, design and development teams to refine epics into detailed user stories with clear acceptance criteria.

This role requires 5+ years as a BA/BSA, strong requirements documentation skills, and experience in online/mobile banking, working across large programs.

Qualifications

• 5+ years of experience as a BA/BSA.
• 2+ years on an Agile project.
• Experience in Online banking / Mobile banking.
• Experience with requirements documentation and modeling tools.

Responsibilities

• Manage Agile ceremonies with the Product Owner.
• Assist the Product Owner in decomposing epics into user stories.
• Identify, document and refine user stories with acceptance criteria and dependencies.
• Lead collaborative refinement sessions with Tech, Product and Design teams.
• Document test scenarios for user stories when necessary.
• Provide ongoing requirements/build/testing support to developers.
• Guide junior BAs and build knowledge across the organization.

Skills

Business Analysis

Agile Methodologies

Requirements Elicitation

User Stories & Acceptance Criteria

Stakeholder Communication

JIRA/Confluence

Documentation

Education

Bachelor's degree

Master’s Certificate in Business Analysis

Tools

Word

Excel

PowerPoint

Visio

JIRA/Confluence

Job description

What is the opportunity?

You will be responsible for business analysis activities on medium-to-large size projects within Digital for a large program (mortgage transformation). The role demonstrates advanced knowledge and ability and can apply competency in new or complex situations and guides other professionals.

Job Description

What is the opportunity? You will be responsible for business analysis activities on medium-to-large size projects within Digital for a large program (mortgage transformation). The role demonstrates advanced knowledge and ability and can apply competency in new or complex situations and guides other professionals.

What will you do?

• Manage various Agile ceremonies, alongside the Product Owner
• Assist the Product Owner in decomposing epics into user stories
• Identify, document and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints and dependencies. Identify business rules and data elements associated with the user stories
• Assist the Product Owner in managing risks, assumptions and constraints for requirements and communicate to appropriate parties
• Perform requirements stakeholder analysis to identify impacted or influencing groups and stakeholder requirements responsibilities
• Lead and facilitate collaborative refinement sessions and walkthroughs with your squad (Tech, Product and Design teams) to gather feedback and ensure common understanding of requirements
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following the enterprise standards in Confluence
• Work collaboratively with Product, Development, SMEs and the UI/UX Design team, to design and build application UI pages
• Document test scenarios for user stories when necessary
• Provide ongoing requirements/build/testing support to the developers
• Apply advanced coverage analysis techniques to ensure relationship between the vision, epics/user stories, and testing through to implementation
• Continually enhance skills and build knowledge in all aspects of the organization, the business, and information technology
• Provide guidance and support to build the capabilities of the junior BA

What do you need to succeed?

Must-have

• 5+ years of experience as a BA/BSA
• 2 years + experience on an Agile project
• Proven ability to gather business requirements and systems requirements independently
• Experience in Online banking / Mobile banking
• Strong knowledge of requirements methodology (planning, elicitation, documentation) - both within Agile and Waterfall project frameworks
• Excellent attention to detail, analytical thinking, and gap analysis
• Demonstrated experience with user stories, business and system specifications, business context diagrams and business process maps
• Experience working on large projects over $2 million
• Excellent communication skills required; will be working with business stakeholders and IT stakeholders
• Experience facilitating a large roomful of stakeholders (20 or more)
• Excellent collaboration skills, and highly adaptable
• Knowledge of requirements documentation and modeling tools (e.g. Word, Excel, PowerPoint, Visio, JIRA/Confluence)
• University bachelor’s degree

Nice-to-have

• Previous RBC experience
• Experience with accessibility requirements
• Experience writing BDD feature files
• Master’s Certificate in Business Analysis
• Certified Business Analysis Professional (CBAP) or Project Management Institute - Professional in Business Analysis Certification (PMI – PBA)
• Experience with Digital mortgage projects
• Experience in mortgage financing and approval

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Agile Environments, Agile Methodology, Backlog Management, Business Analysis, Business Process Modeling, Business Rules, Collaboration, Communication, Data Requirements, Elicitation, Functional Requirements, Gap Analysis, Product Backlog Management, Requirement Documents, Requirement Prioritization, Requirements Analysis, Requirements Gathering, Solution Requirements, Stakeholder Requirements, Story Mapping, System Requirements, Understanding of Requirements, User Story

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-04

Application Deadline:

2026-09-18

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.