Sr. Account Manager - Bilingual (English/French)

PROLINK; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Hybrid work

Job summary

PROLINK — Canada’s Insurance Connection is seeking a Senior Account Manager in the Professional Associations and Affinity Groups team. You will advise clients using a consultative approach to address professional insurance needs, while cultivating relationships, upselling opportunities, and coordinating renewals.

This role requires bilingual English/French, a RIBO license, and 5–7 years in related roles. Great-fit candidates will balance client service with internal collaboration across Personal

Qualifications

• Must be fluent in English and French (bilingual).
• Minimum 5–7 years in Account Management, Sales, Underwriting, or related roles in insurance. Exposure to underwriting and commercial lines is a plus.
• RIBO license required to practice in Ontario.
• Excellent client service focus with strong organization and prioritization skills.

Responsibilities

• Provide consultative advice to clients on professional insurance needs.
• Build and maintain client relationships, identify upsell/cross‑sell opportunities.
• Coordinate with internal teams to renewals and policy changes for associations/groups.
• Process renewals efficiently with stakeholders across channels.
• Assist with administrative tasks and maintain accurate client records in the system.

Skills

Bilingual English/French

Client‑centric

Strong communication

Organizational skills

Education

RIBO Licensed

Job description

Senior Account Manager, Commercial Programs - Bilingual (English/French)

Hire Date: Immediate

Job Vacancy Status: New Hire

The Company

PROLINK — Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor‑made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser‑focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one‑on‑one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

The Role

As a Senior Account Manager in PROLINK’s Professional Associations and Affinity Groups department, you’ll provide advice using a consultative approach to help our clients make educated decisions about their professional insurance needs.

The Requirements

• Must be fluent in both English/French
• Must be able to travel to Quebec on a quarterly basis
• Education: Must be RIBO Licensed
• Experience: Minimum 5‑7 years of experience in Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial General Liability Insurance), or Group Insurance, is a great asset
• Skills: A team player with a client‑centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time‑management and prioritization skills
• Softer Skills: A person who is positive, energized, articulate, engaging, empathetic and approachable

The Responsibilities

• Imparting your expertise to provide an exceptional, consultative client experience that helps clients feel secure in the decisions they make on their insurance needs
• Cultivating client relationships by taking the time needed to understand their unique requirements and exploring the opportunity to upsell or cross‑sell insurance products
• Driving other lines of business within the company by referring clients to the Personal Insurance, Commercial Enterprise, and Life and Benefits teams, when appropriate
• Enabling a successful renewal for each Association or Group in your portfolio by engaging all relevant internal/external stakeholders (the Insurance Company, the Account Executive, the Assistant Account Manager, the Marketing team) and processing a high volume of renewals
• Collaborating with an Assistant Account Manager to streamline policy‑related administrative tasks such as processing and reviewing applications, renewals, endorsement changes, cancellations, re‑marketing of clients, and claims application initiation
• Contributing to a cohesive and centralized view of each client by diligently uploading client interactions through the Broker Management System or other company portals which will enable a consistent client experience
• Leveraging a multi‑channel approach to assist clients with their needs in a fast‑paced environment
• Advocating for your clients by acting as a liaison with the insurance company to discuss any underwriting concerns and provide sound underwriting advice
• Assisting the company’s financial growth by invoicing, collecting payments, and reconciling accounts at times

The Benefits

• Enjoy a competitive compensation package
• Access comprehensive medical and dental benefits that will take effect on your first day
• Relish in the comfort of working from home and from our office (as circumstances allow)
• Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station
• Grow your career in an organization that loves to recognize and reward its top talent
• Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family‑oriented and collaborative feel of a small business

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.

Artificial intelligence will be used to screen, assess, and/or select applicants.*