Account Executive and Coordinator

PROLINK; Toronto; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package (base

Commissions and year-end bonus

Medical and dental benefits

Hybrid work from home and office

Office near Union Station

Job summary

PROLINK in Toronto is seeking a Sr. Group Benefits Coordinator to provide sales and administrative support to the Life and Benefits Department. You will contact key stakeholders at client firms to set appointments with licensed advisors for group benefit plans and related coverage.

The role emphasizes outbound sales, client education, and strong collaboration across PROLINK's Life & Benefits team, with a hybrid work model and benefits starting on day one.

Qualifications

• LLQP licensed; post-secondary education preferred.
• 4+ years in life and health insurance sales; brokerage or carrier experience asset.
• MS Office Suite including Outlook and Excel; familiarity with quoting software.
• Strong client-centric, team player with ability to manage multiple demands.

Responsibilities

• Conduct outbound telephone sales campaigns to PROLINK clients to promote and sell employee group benefit plans and related services.
• Review and scrub client listings in preparation for outbound campaigns.
• Sell life and group benefits solutions, including new and renewal business, in a consultative manner.
• Demonstrate and develop expertise in client needs across life, critical illness, disability, health & dental, and group benefits.

Skills

Life & health insurance sales

Education

LLQP licensed

Post-secondary education preferred

Tools

Outlook

Excel

Quoting software (Canada Life, iA, CPP, Manulife, RBC, Desjardins)

Job description

About PROLINK

Hire Date: Immediate

Job Vacancy Status: New Hire

About PROLINK

PROLINK—Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor‑made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser‑focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need and connected to PROLINK as their trusted insurance resource. By nurturing one‑on‑one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

The Role

As a Sr. Group Benefits Coordinator, you will provide sales and administrative support to PROLINK’s Life and Benefits Department.

Your role will be to support the Manager, Group Benefits and Sales with all programs and client interactions pertaining to employee group benefit plans and group association employer/employee programs.

Your primary responsibility in this role will be to contact (via phone) key contacts at the firms of our existing clients to set appointments with a licensed advisor to discuss insurance solutions – in particular, employee group benefit plans, executive private health care plans, health spending or wellness spending accounts, keyman life and disability insurance and/or any other suitable insurance coverage based on the client’s needs.

As a member of the PROLINK team, Account Executives/Co‑ordinators have the advantage of knowing that clients from the other lines of business of PROLINK (for example, Personal Lines, Commercial and Corporate clients, Associations and Affinity Groups) are available to be referred for individual and group life, disability, critical, health and dental and other required health (travel medical, AD&DD, etc.) insurance in addition to any clients that the Account Executives introduce as new clients to PROLINK.

The Requirements

The ideal candidate will meet most of the following requirements:

• Education: Must be LLQP licensed; Post Secondary/University education preferred.
• Experience: 4 or more years of experience in a life and health insurance sales capacity; experience in an insurance brokerage or insurance company would be an asset.
• Technical Skills: Strongly preferred:
  • MS Office Suite, including Outlook and Excel;
  • Insurers' quoting software (Canada Life, iA, iA excellence, CPP, Equitable Life, Manulife, and Manulife, RBC, Desjardins Financial, etc.);
  • Ability and willingness to learn other internal proprietary systems as required.

Soft‑Skills: A team player with a client‑centric approach, ready to deliver great service and proactive. Can also work independently, quick learner, comfortable with managing multiple demands, with proven organizational, time‑management and prioritization skills.

Sales

Duties and Responsibilities:

• Conduct outbound telephone sales campaigns to existing PROLINK clients to promote and sell (or refer to an appropriate Sales Account Executive within the Life & Benefits Team) employee group benefit plans and other related insurance services (including Health Spending Accounts, Wealth Spending Accounts, Private Health Care Plans, Group Retirement Savings Plans, etc.)
• Review and scrub client listings in preparation for the outbound phone campaigns
• Sell, in a consultative manner, life and group benefit insurance solutions - including new and renewal business;
• Demonstrate and continue to develop expertise in understanding:
  • Client needs in life, critical illness, disability, health & dental, HSA’s and group benefits insurance; and
  • Various products and options available from Canada’s major life insurers.
• Identify prospects and obtain referrals from within your client base;
• Meet or exceed the forecasted premium volume and commission growth goals as established by your manager;
• Conduct proper fact finds/needs analysis;
• Complete necessary compliance reports;
• Participate in weekly sales meetings.

Servicing And Support

• Ensure that the clients you serve are appropriately educated on their options and final choices, such that they are confident in their choice of broker, insurer(s), and solutions;
• Ensure that each staff member who connects with your clients understands how they should be serviced;
• Participate in the service of each client such that the client is secure in the knowledge that whenever there is a pressing need, a life change, or the occurrence of an unfortunate event, PROLINK will "have the client's back," serve them with appropriate speed and empathy, and help as needed;
• Help foster in your clients a sense of belonging to the PROLINK organization such that they view you as "their personal connection in the insurance business" who can help them, their families, and their networks;
• Provide ongoing support to the Manager, Group Benefits Sales and Administration, Director, Operations and the Vice President, Life and Benefits Department;
• Cultivate relationships with all business units and revenue divisions so as to develop trust, and provide and receive referrals;
• Foster relationships with our insurers and key underwriters such that they become partners in serving you and your clients effectively;
• Demonstrate a sense of caring for our clients, prospects, industry colleagues and partners, by helping as needed, resolving conflicts, showing a willingness to put in the extra effort when a situation demands it, and helping to foster collaboration and accountability.

The Benefits

• Enjoy a competitive compensation package including base salary, commissions and year-end bonus;
• Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
• Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
• Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family‑oriented and collaborative feel of a small business;
• Grow your career in an organization that loves to recognize and reward its top talent;
• Get to know your colleagues through one of our many social events (currently online);
• Relish in the comfort of working from home and from our office (as circumstances permit and require).

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs

• Artificial intelligence will be used to screen, assess, and/or select applicants.*