Specialty Pharmacy Assistant – Patient Care Support

CA5 Express Scripts Pharmacy Ontario LTD; Mississauga; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension plan

Flexible work options

Job summary

Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant, Specialty to provide meaningful support at the right time to our members for better health and peace of mind.

You will be part of a team handling inbound communications, with duties including managing medication-related inquiries, transfers, and patient profiles. This role offers competitive pay and a total rewards package in a leading health benefits company.

Qualifications

• 2 years of relatable experience, preferably in a pharmacy setting.
• Proficient in Kroll software.
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).
• CRM experience is preferable but not required.
• Excellent written, verbal and oral communication skills, Team player with the ability to work independently.
• Strong customer service focus.
• Strong work ethic and positive attitude is a must.
• Strong interpersonal skills with ability to work independently with minimal supervision.
• Flexible to situations and adaptable to change.
• A thorough understanding of quality assurance and delivery of service excellence.
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines.
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly.
• Results-oriented paying attention to detail.
• Ability to multi-task.
• Bilingualism (English and French) is an asset.

Responsibilities

• Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
• Communicate and follow-up with pharmacy providers and prescribers on regarding patient care.
• Gather information to create and maintain patient medication profiles.
• Escalate complex situations as necessary.

Skills

Pharmacy experience

MS Office

Kroll software

Customer service

Communication skills

Team player

CRM software

Bilingual English/French

Tools

CRM software

Job description

Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant, Specialty to provide meaningful support at the right time to our members for better health and peace of mind.

You will be part of a team handling inbound communications, with duties including managing medication-related inquiries, transfers, and patient profiles. This role offers competitive pay and a total rewards package in a leading health benefits company.