Spécialiste de l’expérience en milieu de travail/ Workplace Experience Specialist

Electronic Arts Ltd; Montreal; On-site; CAD 65,000 - 90,000; Full time

Job summary

Electronic Arts in Montreal is seeking a Workplace Experience Specialist to help design and operate vibrant office environments. You will coordinate location operations, health and safety, workplace design, onsite and contracted services, and employee experiences, partnering with People Experience, Real Estate, IT and Security to deliver integrated programmes.

The role involves vendor management, event planning, space planning, onboarding and return-to-office activities, plus 24/7 on-call

Qualifications

• Ownership of outcomes and quality-focused execution.
• Data-driven decision making and root-cause analysis.
• Cross-functional collaboration and stakeholder management.

Responsibilities

• Provide direct support, project assistance and tactical operational support to the WE Site Lead.
• Develop working relationships with departments, support partners and other team members.
• Understand vendor negotiations and cost management while ensuring high-level service.
• Directly oversee third-party vendors office services – Ricoh and related programmes.
• Responsible for EA Montreal Company Store offering and management.
• Coordinate WE communications with Studio Slack channels and update digital displays.
• Plan and implement Studio-wide events and engagement programmes with cross-team coordination.
• Develop and implement processes and programming for Workplace Experience functions.
• Introduce and implement new programming and services.
• Support onsite Occupational Health Programme and health & safety reviews.
• Maintain studio cleanliness and aesthetics to EA standards and plan preventive maintenance.
• Support sustainability programming and data collection.
• Assist on onboarding, returns-to-office, and offboarding processes.
• Manage space planning and office moves; keep seating database updated.
• Source contractors for equipment repairs and non-warranty work.
• Assist with quoting, bidding, purchase requests and vendor management.

Skills

Operational Ownership

Analytical Problem Solving

Collaboration

Process Optimization

Vendor Performance Oversight

French & English Communication

Education

College coursework or equivalent

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

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Workplace Experience Specialist

Montreal, Canada – Onsite

The Workplace Experience team oversees workplace environments and the related employee experience globally and provides and maintains spaces that are vibrant, fresh, branded, and inspiring. The team also provides relevant services and amenities that differentiate EA as an employer of choice and support EA's ability to attract and retain the talent needed to power our Company.

The Workplace Experience team focuses on creating experiences and spaces that:

• Directly affect employee effectiveness
• Provide a healthy physical office environment
• Create a physical setting and workplace experience that reflects local culture
• Build community and connectedness among our people
• Directly help foster EA's values
• Apply best practices in environment design

You, and the Workplace Experience team, will focus on our office environments, including directly coordinating location operations, health and safety, workplace design, onsite and contracted services, and employee community and experiences. You will work with the People Experience, Real Estate, IT and Security, and with Studio important partners for integrated programmes and events planning and delivery. You will report to the Workplace Experience Manager (Site Lead).

You will:

• Provide direct support, project assistance and tactical operational assistance to the WE Site Lead
• Develop working relationships with departments, support partners and other team members
• Understand vendor negotiations and cost management while ensuring high-level service
• Directly oversee third-party vendors office services – Ricoh (Mail Services, company store, concierge, help desk management, admin support, space support and food and beverage programme support)
• Responsible for EA Montreal Company Store offering and management.
• Be responsible for WE communications in partnership with Site Lead, including engaging on Studio Slack channels on behalf of Workplace Experience and ensuring websites and digital displays content is updated and engaging.
• Plan and implement Studio-wide events and engagement programmes with the Site Lead. These programmes involve coordination with other studio culture partners, including IT, AV, furniture set-up, catering, and offsite event vendor coordination.
• Develop and implement processes, procedures and programming related to all Workplace Experience functions in partnership with Site Lead.
• Introduce and implement new programming and services.
• Support the onsite Occupational Health Programme, participate in quarterly joint Health and Safety reviews and conduct workplace inspections tracking corrective actions.
• Uphold studio cleanliness and aesthetics to EA standards, suggesting improvements and support critical studio infrastructure preventative maintenance plan.
• Support sustainability programming and related utility data collection.
• Work with Studio and other support departments on new hire onboarding and employee and departure processes, and the Return to Office Programme.
• Responsible for space planning and office moves, keeping the seating database updated.
• Source contractors for equipment repairs, non-warranty property work that is outside the scope of the property manager.
• Assist the Site Lead in the quoting, bidding, purchase request/PO process, and management of vendors.
• Help with planning, coordinating, estimating, and scheduling maintenance and buildout projects.
• On call 24/7 availability in case of emergency. Respond immediately to unplanned or emergency situations, under the guidance of direct manager or another management team member, within or outside the standard work schedule or circumstances.

Required skills

• Operational Ownership: Takes ownership of outcomes and ensures quality-focused executionand accountability.
• Analytical Problem Solving: Uses data and root-cause analysis to inform decisions and drivecontinuous improvement.
• Collaboration: Build relationships with your team and external partners to deliver shared goals.
• Process Optimization: Identifies opportunities to improve and standardise workflows for greater clarity and efficiency.
• Vendor Performance Oversight: Oversees external vendor relationships to ensure delivery against agreed goals, service levels, and quality expectations, while promoting collaborative and productive partnerships
• Excellent communication in French and English

Education and Experience

• College coursework or equivalent, in a related area
• Three (3)+ years minimum in workplace operations, facilities management or similar environments
• Hospitality experience an advantage

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About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.