Specialist Workforce Application & System Support (2026-1133)

Carewest; Calgary; On-site; CAD 72,000 - 100,000; Full time

Job summary

Carewest is seeking a Workforce Applications & Systems Specialist to provide operational and technical support for workforce technologies, including WFM, ASC, and PeopleSoft. You will troubleshoot issues, ensure data integrity, and collaborate with HR, payroll, and leaders to optimize workflows.

You will support system enhancements, coordinate activities, and maintain compliant, reliable systems aligned with business needs. Strong communication and independent work style are essential.

Qualifications

• Degree or diploma in IT, business, HR, or health admin.
• Experience with workforce management systems and ASC.
• Knowledge of payroll processes and privacy rules.
• Strong communication and policy compliance abilities.

Responsibilities

• Provide operational and technical support for workforce systems.
• Troubleshoot issues and coordinate system activities.
• Maintain data integrity and support reporting and analysis.
• Assist with system enhancements and implementations.

Skills

WFM Scheduling

ASC

Payroll knowledge

Privacy laws

Policy compliance

Independent work

Communication

Education

Degree or Diploma

Tools

PeopleSoft

MS Office

Job description

Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

Position Details

Position Status: Regular Full Time
Location: Southport
Employee Compensation & Benefits Management BW Hours: 77.50
FTE: 1.00
Shift: Days
Shift Times: 0800-1615
Union: Non Union
Professional PCN: SPTWFSS01
Rate of Pay: $34.65 - $48.26

Date Competition Closes

October 21, 2026

The Opportunity

Position Summary

Reporting to the Lead, Workforce Applications & Systems Solutions, the Workforce Applications & Systems Specialist provides operational and technical support for workforce applications and related business processes, including Workforce Management (WFM), PeopleSoft, Automated Shift Callout (ASC), and other integrated workforce systems.

The Specialist supports the administration, maintenance, optimization, and ongoing operation of workforce technologies by troubleshooting issues, coordinating system activities, maintaining data integrity, supporting rotation management processes, and assisting with system enhancements and implementations. The role serves as a key resource for leaders, scheduling staff, Human Resources, Payroll, and other stakeholders by providing system expertise, user support, reporting, and business process analysis.

The position works under the direction of the Lead, Workforce Applications & Systems Solutions to ensure workforce systems are reliable, compliant, and aligned with operational requirements while promoting exceptional customer service and continuous improvement.

Qualifications & Experience

• Degree or diploma in Information Technology, Business Administration, Human Resources, Health Informatics, Health Administration, or a related discipline.
• Working knowledge of Workforce Management (WFM) Scheduling Systems, Automated Shift Callout (ASC), PeopleSoft or comparable systems.
• Understanding of workforce scheduling, payroll, HR processes and workforce administration practices.
• Strong understanding of collective agreements, employment standards, privacy legislation and organizational policies, with the ability to evaluate their impact on workforce management systems and translate requirements into system configurations, business processes, reporting, audits, data validation activities and operational compliance controls.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Teams, and Visio.
• Strong verbal and written communication skills with the ability to communicate complex technical information to both technical and non-technical audiences.
• Ability to manage competing priorities and work independently within established guidelines.

About Carewest

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources, and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, ATIA, POPA, and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.