Specialist, Technical (End User Computing)

Ontario Health; Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Ontario Health is seeking a Specialist for IT Operations to enhance their infrastructure. This full-time position involves managing software and hardware lifecycles and providing 24/7 operational support. Candidates should have a college diploma, 3-5 years experience in healthcare IT, and a strong command of analytical and communication skills.

Benefits

Fully paid medical, dental, and vision coverage

Health care spending or wellness spending account

Premium defined benefit pension plan

Three personal days and two float days annually

Three weeks’ vacation to start

Career development opportunities

A collaborative, values-based team culture

A wellness program

Qualifications

• 3–5 years of experience in product/service/technology/healthcare.
• Knowledge of ITIL frameworks and server administration.
• Technical expertise in Windows environments.

Responsibilities

• Support the evolution of infrastructure hardware and software.
• Ensure delivery of project and service level objectives.
• Provide solutions to technical and business problems.

Skills

Analytical skills

Problem-solving

Communication

Customer service orientation

Education

College diploma or recognized equivalent

Tools

O365

BMC Remedy

PowerShell scripting

Azure

Job description

Specialist, Technical (End User Computing)

Apply locations: Toronto, ON

Time type: Full time

Posted on: Posted 2 Days Ago

End Date: June 28, 2025 (1 day left to apply)

Job requisition id: R108926

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. Our five values are: integrity, inspiration, tenacity, humility, and care.

What Ontario Health offers:

• Fully paid medical, dental, and vision coverage from your first day
• A health care spending or wellness spending account
• A premium defined benefit pension plan
• Three personal days and two float days annually
• Three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• Career development opportunities
• A collaborative, values-based team culture
• A wellness program
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Specialist, IT Operations Technical will support the evolution of infrastructure hardware and software, ensuring supportability, scalability, robustness, and performance within Ontario Health’s infrastructure. The role involves software and hardware lifecycle management, providing 24/7 operational support in a highly available, critical, and secure environment. The incumbent will interact with stakeholders and technical teams to maintain mission-critical infrastructure.

Here is what you will be doing:

• Ensuring delivery of project and service level objectives
• Providing solutions to technical and business problems
• Maintaining service quality for assigned work
• Understanding business needs and their impact on products/portfolios
• Offering feedback on process improvements
• Participating in change activities
• Working with autonomy under guidance, supporting scenarios, and resolving issues proactively
• Making decisions with limited/moderate impact where errors could affect patient care

Here is what you will need to be successful:

Education and Experience:

• College diploma or recognized equivalent
• 3–5 years of experience in product/service/technology/healthcare domains, with Tier 1 or higher experience
• Knowledge of ITIL frameworks, administration tools like O365, and workflow tools such as BMC Remedy
• Experience with server administration, scheduled maintenance, deployment activities, and ITIL certification preferred
• Technical expertise in Windows environments, DSN technology, O365, PowerShell scripting, and Azure
• Strong communication, problem-solving, and support skills
• Knowledge of enterprise printing solutions, system administration, and security standards

Knowledge and Skills:

• Analytical and troubleshooting skills
• Excellent communication skills
• Ability to monitor and troubleshoot applications, hardware, and networks
• Ability to work independently and prioritize tasks
• Customer service orientation and ability to handle interpersonal relationships empathetically

#LI-hybrid

#LI-AP1

#OH-IND-DIG

Location: Ontario (currently hybrid; subject to change)

Employment Type: Temporary + (Fixed Term) Full time

Contract Length: 10 Months

Salary Band: Band 4

External Application Deadline Date: June 27, 2025

All applicants must be residents of Ontario.

Ontario Health encourages applications from diverse communities and offers accommodations during the recruitment process.

Get in Touch

Introduce yourself to our Talent Acquisition team and we will contact you if there's a suitable role.

About Us

Ontario Health is responsible for ensuring Ontarians receive high-quality healthcare services. Since 2019, it has unified various health organizations to improve the system and patient care.