Specialist, Operations

Ontario Health; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Ontario Health is seeking a Specialist in Operations to oversee dynamic health workforce programs. The successful candidate will coordinate day-to-day operations, cultivate strong stakeholder relationships, and enhance program efficiency. A Master’s degree or relevant experience in health or social sciences is preferred. Competitive benefits package and a commitment to career development included.

Benefits

Fully paid medical, dental, and vision coverage

Health care spending account

Defined benefit pension plan

Three personal days and two float days annually

Three weeks’ vacation to start

Career development opportunities

Collaborative values-based team culture

Wellness program

Qualifications

• 3 years of experience in non-profit, healthcare, and/or government sector.
• Current knowledge of health and human resources issues.
• Experience leading small to medium-scale strategic projects.

Responsibilities

• Provide front-line support for urgent health human resources requests.
• Deliver direct program support to clients and stakeholders.
• Monitor program usage and proactively identify trends.

Skills

Analytical skills

Customer service

Project management

Communication skills

Problem-solving

Technical skills

Education

Master’s degree

Undergraduate degree in health, social sciences, or relevant field

Tools

Salesforce

MS Office Suite

SurveyMonkey

SharePoint

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Overview: Reporting to the Manager, the Specialist, Operations is responsible for the day-to-day operations of dynamic and complex health workforce programs. This role involves coordinating and leading program activities, operationalizing and monitoring tasks, and managing comprehensive document and contract tracking.

Here is what you will be doing:

• Provide front-line support for urgent health human resources requests, offering timely and knowledgeable responses to inquiries from internal partners and external clients.

• Deliver direct program support to clients and stakeholders with a strong understanding of health workforce solutions.

• Offer timely and diplomatic customer service and issues management to resolve administrative and logistical challenges under tight timelines.

• Establish and maintain positive relationships with stakeholders, providing exceptional customer service and accurate advice.

• Ensure accurate and timely processing of program applications and documentation, including matching individuals to opportunities and processing payments.

• Conduct detailed reviews of program applications and documentation to determine eligibility.

• Monitor program usage, proactively identifying trends and potential issues for leadership.

• Develop and assess operational policy recommendations to improve program performance and efficiency.

• Facilitate registration and provide technical support for large group webinars aimed at external stakeholders and health professionals.

• Monitor website and external communications for accuracy and consistency, recommending improvements as needed.

• Collaborate with department staff to identify and resolve operational issues, sharing information and best practices.

• Identify and escalate program/operational risks to the Manager, proposing recommendations to address identified issues.

• Develop, document, and implement processes and standards for accurate data processing and document management.

• Create and maintain accurate program records with a superior approach to record keeping.

• Prepare and analyze program reports using data from various sources for program evaluation and status updates.

• Maintain IT solutions and data management systems (e.g., Salesforce, SurveyMonkey, SharePoint) with a focus on accuracy and data integrity.

• Perform cross-functional and other duties as assigned.

Here is what you will need to be successful:

Education and Experience:

• Master’s degree preferred or Undergraduate degree in an appropriate discipline (health, social sciences, political sciences, or another relevant field) or equivalent combination of education and experience.

• Minimum three (3) years of experience in non-profit, healthcare, and/or government sector.

Knowledge and Skills:

• Current knowledge of the hospital/health care sector and health human resources issues.

• Experience leading/enabling small to medium-scale strategic projects preferably related to the field.

• Demonstrated successful project management and change management experience.

• Superior people skills, including the ability to develop and maintain collaborative working relationships, consult, influence, and build consensus with stakeholders.

• Excellent research, analytical, and problem-solving skills.

• Commitment to excellence, continuous learning and high attention to detail including planning, goal setting, reporting, and analysis.

• Demonstrated analytical skills to prepare and maintain spreadsheets, use databases, produce accurate reports, and to report on trends, key issues and recommendations.

• Highly motivated with the ability to work independently.

• Detail-oriented and process-driven with a demonstrated ability to consistently and effectively produce high quality work.

• Effective oral and written communication skills to maintain stakeholder relations with an emphasis on customer service delivery and consultation.

• Ability to exercise discretion to maintain confidential and sensitive personal information.

• Excellent ability to analyze and interpret complex information to deliver a solution that meets the program needs.

• Must be able to understand the needs of diverse stakeholders to develop effective solutions and assess impact of recommendations for change.

• Strong technical skills and relevant experience to support the facilitation of webinars for large groups of clients and stakeholders.

• Familiarity with customer relationship management databases (e.g., Salesforce), and strong working knowledge of MS Office Suite (Outlook, PowerPoint, Excel, and Word).

#LI-hybrid

#OH-IND-DIG

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 4

External Application Deadline Date:

June 25, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.