IT Operations Specialist

ContactMonkey; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join ContactMonkey as an IT Operations Specialist in Toronto, where you will manage daily tech support and help shape the IT infrastructure for effective employee engagement. You'll work closely with cross-functional teams, implementing and maintaining IT solutions while ensuring compliance with security standards. Enjoy a vibrant work culture and numerous benefits, including 100% employer-paid health benefits and a personal development budget.

Benefits

100% employer-paid benefits

Health spending account

Stock option plan

Generous vacation package

Personal development budget

Summer Fridays

One personal day and one volunteer day

Five health days per year

Qualifications

• 3+ years of IT experience, at least 1 year in a startup or scale-up environment.
• Demonstrated experience implementing MDM and IAM/SSO solutions.
• Hands-on experience with SOC 2 controls.

Responsibilities

• Manage and maintain MDM / IAM / SSO solutions.
• Set up new employees with accounts and hardware.
• Support internal and external audits with documentation.

Skills

MDM solutions

IAM solutions

SSO solutions

macOS support

Windows support

SOC 2 controls

Troubleshooting

Documentation

Job description

Our mission? To power measurable employee engagement worldwide. And we'd love for you to join us!

About the job - IT Operations Specialist

As our IT Operations Specialist, you'll be the go-to person for all things IT. This is a hands-on, individual contributor role where you'll own both the day-to-day tech support and the longer-term planning for our internal systems.

Your impact

IT Infrastructure & Tooling

• Manage and maintain MDM / IAM / SSO solutions
• Design and enforce IT policies for access control, endpoint protection, and secure provisioning
• Primary Administrator for our SaaS stack (License management, cost optimization, and access and permission auditing.)
• Maintain a detailed asset inventory (serial numbers, assignments, warranty status)
• Maintain in-office AV / IT systems (e.g., conference rooms, Zoom Room setups, TVs)
• Select and manage vendors (e.g., laptop suppliers, SaaS providers, external repair services)

Onboarding & Off-boarding

• Set up new employees with accounts, hardware, and access rights based on role
• Coordinate laptop procurement & delivery (remote or on-site) with pre-configured software and settings
• De-provision users and recover assets in alignment with SOC 2 audit requirements
• Automate and document onboarding / off-boarding workflows, integrating with our HRIS
• Provide direct IT support (remote and in-office) for issues related to :
• Laptops and peripherals (Mac & Windows)
• VPN and network connectivity
• Software installs and troubleshooting
• Email, identity, and access issues
• Create documentation for reoccurring issues
• Manage warranty claims, hardware repairs, and loaner devices for minimal downtime

Security & Compliance (SOC 2 Support)

Collaborate with the Security team to maintain SOC 2 IT controls

• Support internal and external audits with documentation, reports, and procedural evidence
• Maintain logs, access reviews, and system configurations per SOC 2 guidelines
• Identify and address compliance risks related to IT systems

About you

• 3+ years of IT experience, at least 1 year in a start up or scale up environment
• Demonstrated experience implementing MDM and IAM / SSO solutions
• Familiarity with both macOS and Windows device support
• Hands-on experience with SOC 2 controls
• Comfortable managing both infrastructure, implementation and the day-to-day help-desk queue
• Based in downtown Toronto and available to come into the office 3-4 days per week

How you can stand out

• Experience automating IT workflows
• Prior experience supporting hybrid or distributed teams
• Strong troubleshooting, communication, and documentation skills
• Experience at a SaaS organization

What we bring to the table

100% employer-paid benefits and a health spending account from day one

Work from anywhere in the world for up to 6 weeks

Stock option plan for a stake in our success

Generous vacation package to take well-deserved breaks

Personal development budget to fuel your growth

Summer Fridays in July and August (enjoy that extra long weekend)

One personal day and one volunteer day to give back to the community

Five health days per year

Beautiful downtown Toronto office for hybrid work—stocked with all the best snacks

Who We Are

Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software; we're changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.

Our all-in-one platform—featuring a drag-and-drop email builder, engagement tools, and analytics—makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.

We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon. Here's a bit of what we're proud of :

• Ranked by the Globe & Mail as one of Canada's fastest-growing companies
• Recognized in 2023 Deloitte Technology Fast 50 awards for the highest revenue growth over the past four years
• Recognized in 2023 Deloitte Technology Fast 500 as one of the fastest-growing companies in North America
• Raised a record $55 million Series A financing for a Canadian tech company in 2023

Diversity is our strength

At ContactMonkey, we are building diverse products and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We are committed to creating an accessible experience for all candidates. If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place. We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.