Specialist - IT ETRM System (Lead/Principal)

Parkland Corporation; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading energy company in Calgary is seeking a Lead/Principal Specialist - IT ETRM Systems to support the ION RightAngle application. The ideal candidate will have a strong background in application support with at least 5 years of experience, excellent customer service skills, and familiarity with SQL and SDLC processes. The role requires working closely with end-users while contributing to best practices and maintaining high-quality standards in a dynamic environment.

Qualifications

• 5+ years of experience in application support.
• Strong understanding of physical and financial commodities.
• Familiarity with SDLC processes such as Agile and Waterfall.

Responsibilities

• Support and enhance RightAngle application for end-users.
• Document issues and enhancements for the development team.
• Ensure requirements are being met in accordance with compliance.

Skills

Customer service skills

Interpersonal skills

Communication skills

Team collaboration

Analytical skills

Problem-solving skills

SQL knowledge

Attention to detail

Education

Bachelor's degree in Information Technology, Information Systems or related area

Tools

Remedy

ServiceNow

ION RightAngle

Job description

Lead/Principal Specialist - IT ETRM Systems

The Lead/Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contribute to best practice library and mentor other team members.
• Work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Education

• Bachelor's degree preferably in Information Technology, Information Systems or related area.

Requirements

• Excellent customer service, interpersonal, communication and team collaboration skills.
• 5 years of experience in application support.
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities.
• Strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements.
• Ability to create complex pricing provisions and report views.
• Capable of testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem‑solving skills, strong organizational skills, attention to detail.
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.

Preferred Qualifications

• Experience with ION RightAngle S20+ is preferred.
• Previous experience in Oil & Gas industry is a plus.
• Advanced Excel skills & intermediate skills in other MS Office applications.

Experience Levels

• Senior IT Specialist: Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience.
• Lead IT Specialist: Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience.
• Principal IT Specialist: Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Equal Opportunity Employer

We are committed to providing equal opportunities to all applicants. We are an equal opportunity employer and encourage applications from all qualified individuals. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Fine Print

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre‑employment background checks, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.