Specialist - IT ETRM System (Lead/Principal)

Parkland Corporation; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Commitment to diversity and inclusion

Job summary

A leading energy corporation in Calgary is seeking a Lead/Principal Specialist - IT ETRM Systems. The role focuses on supporting the ION RightAngle application, enhancing system performance, and requires extensive experience in application support and SQL. The ideal candidate should possess skills in customer service, have a Bachelor's degree in IT-related fields, and show capability in analyzing complex issues. This position provides competitive benefits focusing on growth and development.

Qualifications

• 5 years of experience in application support required.
• Strong understanding of oil and financial commodities.
• Experience with ticketing systems like Remedy or ServiceNow.

Responsibilities

• Support and enhance RightAngle application.
• Document issues and enhancements for developers.
• Assist end-users with data issues.

Skills

Excellent customer service

Interpersonal skills

Strong analytical skills

SQL understanding

Agile methodologies

Attention to detail

Education

Bachelor's degree in Information Technology or related area

Tools

ION RightAngle

ServiceNow

Advanced Excel

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity

The Lead/Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors other team members.
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Education

• Bachelor's degree preferably in Information Technology, Information Systems or related area.

Requirements

• Excellent customer service, interpersonal, communication and team collaboration skills.
• 5 years of experience in application support.
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities.
• A strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements.
• Ability to create complex pricing provisions and report views.
• Capable of testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail.
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.

Preferrred Qulifications

• Experience with ION RightAngle S20+ is preferred
• Previous experience in Oil & Gas industry is a plus
• Advanced Excel skills & Intermediate skills in other MS Office applications

Required experience is commensurate with the selected job level

• The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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