Specialist, IT Business Analysis

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Annual vacation

Performance incentive

Pension plan

Insurance coverage

Training and mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking an IT Business Analyst Specialist to lead complex initiatives, define solution approaches, and ensure alignment with cybersecurity and regulatory standards. You will guide requirements development, perform UAT support, and collaborate with Product Owners, architecture, development, QA and security teams to deliver compliant, value-driven solutions.

The role emphasizes data and process improvements, governance adherence, and stakeholder

Qualifications

• An undergraduate degree in Information Systems, Business, or a related field (or equivalent practical experience).
• 5+ years of experience in business or product analysis within IT projects or product-based environments.
• Expertise in requirements management, process modelling, and UAT support.
• Strong knowledge of business analysis methods and tools (e.g., DevOps, user stories).
• Hands-on experience working in Agile, Scrum, including backlog refinement and prioritization.
• Solid understanding of D365 CRM, ERP systems.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to translate complex concepts and support decision-making, and a working knowledge of governance standards such as cybersecurity, privacy, accessibility, and records management.
• Bilingualism (English, French).

Responsibilities

• Lead requirements elicitation and analysis for complex initiatives using interviews, workshops, process mapping, and data analysis.
• Define and challenge current and future state processes, business rules, and solution options to drive innovation and alignment with enterprise goals.
• Establish and maintain requirements traceability, quality standards, and business analysis best practices across projects.
• Define solution approaches, including options analysis, trade-offs, and recommendations, in partnership with Product Owners and delivery teams.
• Collaborate with architecture, development, QA, and security teams to ensure solutions are feasible, compliant, and aligned with standards.
• Lead stakeholder engagement to influence decisions, resolve conflicts, and drive alignment across business and technology teams.
• Oversee user acceptance testing (UAT) strategy and ensure delivered solutions meet business needs and deliver measurable value.
• Drive data and process improvements by identifying opportunities for simplification, automation, and KPI-based performance tracking, while ensuring compliance with governance and regulatory standards.

Skills

Requirements management

Process modelling

UAT support

Agile, Scrum

Backlog refinement

Stakeholder management

Governance awareness

Bilingual English/French

Education

Undergraduate degree in Information Systems/Business

Tools

JIRA

Azure DevOps

Confluence

Visio/Lucidchart

D365 CRM

ERP systems

Job description

Benefits

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Information Technology team, in the Specialist, IT Business Analysis position. In this role, you will work as a subject matter expert in business analysis, leading complex, high‑impact initiatives that drive measurable business outcomes. You will define solution approaches, lead requirements development, and ensure alignment with enterprise, cybersecurity, and regulatory standards while collaborating across teams to deliver compliant, value‑driven solutions.

What You Will Do

• Lead requirements elicitation and analysis for complex initiatives using interviews, workshops, process mapping, and data analysis.
• Define and challenge current and future state processes, business rules, and solution options to drive innovation and alignment with enterprise goals.
• Establish and maintain requirements traceability, quality standards, and business analysis best practices across projects.
• Define solution approaches, including options analysis, trade‑offs, and recommendations, in partnership with Product Owners and delivery teams.
• Collaborate with architecture, development, QA, and security teams to ensure solutions are feasible, compliant, and aligned with standards.
• Lead stakeholder engagement to influence decisions, resolve conflicts, and drive alignment across business and technology teams.
• Oversee user acceptance testing (UAT) strategy and ensure delivered solutions meet business needs and deliver measurable value.
• Drive data and process improvements by identifying opportunities for simplification, automation, and KPI‑based performance tracking, while ensuring compliance with governance and regulatory standards.

What You Should Have

• An undergraduate degree in Information Systems, Business, or a related field (or equivalent practical experience).
• At least 5+ years of experience in business or product analysis within IT projects or product‑based environments.
• A proven expertise in requirements management, process modelling, and user acceptance testing (UAT) support.
• Strong knowledge of business analysis methods and tools (e.g., DevOps, user stories).
• Hands‑on experience working in Agile, Scrum, including backlog refinement and prioritization.
• A solid understanding of D365 CRM, GSL and ERP.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to translate complex concepts and support decision‑making, and a working knowledge of governance standards such as cybersecurity, privacy, accessibility, and records management.
• Bilingualism (English, French).

Technologies

• Business analysis & delivery tools (e.g., JIRA, Azure DevOps, Confluence, Visio/Lucidchart for BPMN/process mapping).
• Agile, testing & governance frameworks.

It Would Be Great If You Also Had

• Professional certifications such as CBAP, CCBA, PMI‑PBA, or Agile credentials (e.g., PSPO, CSPO, PMI‑ACP).
• Familiarity with IT service management frameworks (e.g., ITIL) and Government of Canada standards, including accessibility and security guidelines.

Our Commitment to Diversity, Equity, and Inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non‑Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.