Bilingual Senior Analyst, Information Business Systems

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 73,555 - 91,944; Full time

Benefits offered by this job

Accrued vacation

Annual performance bonus

Training and mentorship

Inclusive workplace culture

Job summary

CMHC is seeking a Senior Business Systems Analyst to join the Infrastructure and Operations team in a hybrid role across Ottawa, Montreal, and Toronto. You will design, configure, and support enterprise platforms, ensuring stable operations, data integrity, and continuous improvement for reliable service delivery.

You will analyze business requirements, translate them into system solutions, and collaborate with stakeholders, service desks, and end users to optimize processes and provide

Qualifications

• An undergraduate degree in Computer Science, Information Systems, or a related field; equivalent combination of education and experience.
• Minimum 3 years of relevant experience in business systems analysis, systems design, or application support.
• Experience using structured analysis, design, and programming techniques to deliver business system solutions.
• Exposure to end-user/operational support practices using an ITSM tool (e.g., ServiceNow).
• Working knowledge of Microsoft 365, Teams/SharePoint/OneDrive) and VPN connectivity concepts.
• Working knowledge of data structures, databases, data warehousing concepts, and data governance.
• Demonstrated ability to perform qualitative and quantitative analysis to support business decision-making.
• Strong organizational and project coordination skills; able to manage multiple tasks and priorities.
• Excellent communication, interpersonal, and problem-solving skills; able to work independently and collaboratively in a team.

Responsibilities

• Perform business systems analysis and solution design by translating business requirements into functional system solutions.
• Elicit, analyze, and document business and system requirements with corporate clients and stakeholders.
• Configure, support, and enhance enterprise systems (e.g., Dynamics 365, SAP SuccessFactors, Microsoft 365/Power Platform) for stable day-to-day operations.
• Analyze, integrate, and manage data from multiple sources for reporting and decision-making.
• Support system enhancements, automation, and process reengineering to improve efficiency.
• Provide technical and functional advisory support to internal users and stakeholders on system capabilities.
• Partner with service desk teams to support incident triage, troubleshooting, and knowledge transfer.
• Ensure data quality, system integrity, and QA through validation and testing.
• Support readiness activities such as user communications, training, onboarding/offboarding, and documentation.

Skills

Communication

Interpersonal skills

Problem solving

Independent & collaborative work

Education

Undergraduate degree in Computer Science or Information Systems

Tools

Dynamics 365

SAP SuccessFactors

Microsoft 365/Power Platform

Job description

Job Requisition ID: 12357

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

Benefits

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Infrastructure and Operations, team in the Senior Business Systems Analyst position. In this role, you will support the design, configuration, and operational support of enterprise platforms including enabling effective end-user support by performing advanced systems analysis, solution design, and data integration activities.

You will be responsible for ensuring that systems are stable, performant, and aligned with enterprise standards. This role focuses on operational enablement, data integrity, and continuous improvement to support reliable service delivery across the organization.

This is a temporary position.

What You’ll Do

• Perform business systems analysis and solution design, translating business requirements into functional system solutions.
• Elicit, analyze, and document business and system requirements by consulting with corporate clients and stakeholders.
• Configure, support, and enhance enterprise business systems and services (e.g., Dynamics 365, SAP SuccessFactors, Microsoft 365/Power Platform), ensuring stable day-to-day operations for end users.
• Analyze, integrate, and manage data from multiple sources, ensuring accuracy, accessibility, and usability for reporting and decision-making.
• Support system enhancements, automation, and process re engineering initiatives to improve efficiency and service delivery.
• Provide technical and functional advisory support to internal users, analysts, and stakeholders on system capabilities and usage.
• Partner with end-user support / service desk teams to support incident triage, troubleshooting, knowledge transfer, and clear escalation paths (e.g., through the enterprise ITSM tool).
• Ensure data quality, system integrity, and quality assurance through validation, testing, troubleshooting, and issue resolution.
• Support operational readiness activities (e.g., user communications, basic training/enablement, onboarding/offboarding impacts, and documentation) to improve adoption and first-contact resolution.

What You Should Have

• An undergraduate degree in Computer Science, Information Systems, or in a related field. An equivalent combination of education and experience.
• A minimum 3 years of relevant experience in business systems analysis, systems design, or application support.
• Experience using structured analysis, design, and programming techniques to deliver business system solutions.
• Exposure to end-user / operational support practices (incident triage, troubleshooting, documentation, and escalation) using an ITSM tool (e.g., ServiceNow).
• Working knowledge of collaboration and productivity tools and services (e.g., Microsoft 365, Teams/SharePoint/OneDrive) and common user connectivity concepts (e.g., VPN).
• Working knowledge of data structures, including databases, data warehousing concepts, and data governance.
• Demonstrated ability to perform qualitative and quantitative analysis to support business decision-making.
• Strong organizational and project coordination skills, with the ability to manage multiple concurrent tasks and priorities.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work independently and collaboratively in a team environment.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!