Digital Support Automation Engineer

Element Fleet Management; Montreal; Remote; CAD 99,000 - 136,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Job summary

Element Fleet Management is seeking a Digital Support Engineer to own the direction and governance of our enterprise digital support platform and automation capabilities. You will shape workflow standards, define technical architecture, and guide cross‑functional initiatives across Operations, Product, Technology, and Client Experience.

This role emphasizes evaluating emerging technologies and AI capabilities, driving continuous improvement, and strengthening architecture documentation and

Qualifications

• Strong technical judgement and systems thinking to translate business needs into scalable automation.
• Experience designing, governing, and optimizing enterprise workflow automation or digital platforms.
• Ability to lead cross‑functional technical initiatives with multiple stakeholders.

Responsibilities

• Own the enterprise digital support platform strategy, governance, and technical roadmap.
• Establish enterprise workflow standards, architecture principles, and automation methodologies.
• Review solution designs and align platform capabilities with enterprise technology principles.
• Lead initiatives spanning multiple business units and technology teams.
• Drive platform innovation by evaluating emerging technologies and AI capabilities.

Skills

Systems thinking

Technical judgement

Cross‑functional collaboration

Problem solving

Communication to technical & business

Education

Bachelor's degree in CS/IT/Engineering/IS or related

Tools

REST APIs

Integrations

AI capabilities

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team.

Shape the standards, architecture, and automation that power enterprise digital support.

THE OPPORTUNITY

Digital support platforms sit at the intersection of client experience, operational efficiency, and scalable automation. As Digital Support Engineer, you will own the technical direction, governance, and continuous evolution of Element's enterprise digital support platform and automation capabilities.

You will define enterprise workflow standards and automation frameworks, establish long‑term platform direction, and serve as a technical authority for digital support architecture. Working across Operations, Commercial, Product, Technology, Client Experience, and other business functions, you will translate business requirements into scalable technical solutions and help guide complex architecture and workflow decisions.

This is an individual contributor role with significant enterprise influence. You will lead cross‑functional digital support initiatives, evaluate emerging technologies and AI capabilities, and help strengthen the standards, controls, and technical practices that support consistent, maintainable, and scalable digital support solutions.

What You Will Own

• Own the enterprise digital support platform strategy, governance, and technical roadmap, including the long-term evolution of workflow automation capabilities, platform enhancements, and technical direction.
• Establish and govern enterprise workflow standards and automation frameworks, including architecture principles, workflow design standards, automation methodologies, documentation, testing requirements, and quality controls.
• Serve as a technical authority for digital support architecture by reviewing solution designs, establishing technical standards, resolving complex architecture decisions, and aligning platform capabilities with enterprise technology principles and operational objectives.
• Lead enterprise digital support initiatives spanning multiple business units and technology teams, including requirements gathering, business process analysis, workflow design, solution optimization, and implementation activities.
• Drive platform innovation and continuous improvement by evaluating emerging technologies, AI capabilities, vendor enhancements, and automation opportunities, and by recommending technology improvements that strengthen enterprise digital support capabilities.
• Develop platform governance, performance measurement, and technical documentation, including key performance indicators (KPIs), governance reporting, architecture documentation, operational standards, and best practices.

You Should Consider This Role If

You bring strong technical judgement, systems thinking, and experience turning enterprise business needs into scalable workflow automation and digital support solutions.

• You have a bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, Business Technology, or a related discipline, or an equivalent combination of education and relevant experience.
• You have demonstrated experience designing, implementing, governing, and optimizing enterprise workflow automation or digital support platforms.
• You have experience translating business strategies and operational requirements into scalable technical solutions and automation frameworks.
• You have demonstrated the ability to lead complex cross-functional technical initiatives involving multiple stakeholders.
• You bring strong analytical, problem-solving, systems-thinking, and technical troubleshooting skills.
• You communicate clearly with both technical and business stakeholders and can influence decisions without formal authority.
• You can balance competing priorities while independently managing multiple initiatives.

Preferred experience includes 5–7 years of progressively responsible experience supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions; advanced experience with Fin/Intercom or comparable enterprise customer engagement platforms; defining automation standards, governance frameworks, and technical best practices; working with REST APIs, integrations, webhooks, middleware, or related technologies; evaluating emerging technologies and recommending enterprise technology improvements; and leading digital transformation or enterprise automation initiatives. Preferred certifications may include Intercom, cloud platform certifications, AI or automation platform certifications, Agile, or other relevant technical credentials.

YOU SHOULD BE ABLE TO TELL US

• How you have designed, governed, or evolved an enterprise workflow automation or digital support platform, including the standards or architecture decisions you established.
• About a complex cross-functional technical initiative you led, including how you translated business requirements into a scalable solution and aligned multiple stakeholders.
• How you have created automation standards, governance frameworks, testing requirements, or technical best practices that improved consistency, maintainability, or scalability.
• About a complex architecture or platform decision you resolved, including the competing business and technical considerations you balanced.
• How you have evaluated an emerging technology, AI capability, vendor enhancement, or automation opportunity and turned that evaluation into a practical recommendation or improvement.
• How you have used platform performance measures, governance reporting, or technical documentation to support platform maturity and ongoing optimization.

WHY ELEMENT

Element Fleet Management is the world's largest publicly traded pure‑play automotive fleet manager, serving organizations across North America, Australia, New Zealand, and Ireland. Our work brings together deep fleet expertise with technology, data, connected vehicles, payments, and mobility capabilities.

In this role, you will help shape the technical foundation for enterprise digital support. You will work across business and technology functions, influence platform direction through technical leadership, and help evolve automation and digital support capabilities that support client experience and operational effectiveness.

LOCATION AND WORKING ARRANGEMENT

• Location: Canada
• Working arrangement: Remote

Compensation

The hiring base salary range for this position is $99,200-$136,000 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s In It For You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. Element Fleet Management also uses AI‑assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your résumé and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.