Specialist, Ground Operations

Canadian North; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Discounted travel

Free travel passes

3 weeks vacation

Extended health insurance

Retirement plan

Life insurance

Disability coverage

Travel privileges with partner flights

Job summary

Canadian North seeks a Specialist, Ground Operations to standardize procedures across airport, cargo, and ramp functions. You will develop, review, and maintain process docs to support safe, efficient operations and training materials.

Collaborate with training, flight ops, maintenance, and GSE teams to keep procedures current and aligned with industry best practices. You’ll drive consistency, improve readiness, and enhance performance and customer experience by applying process improvements and

Qualifications

• Diploma or degree in Aviation Management, Logistics, or related technical field.
• Minimum 2–3 years of experience in ground operations or a similar technical environment.
• Strong knowledge of specialized procedures and techniques in airport and cargo operations.
• Ability to follow, apply, and develop multi-step processes and operational workflows.
• Skilled in using digital documentation tools and templates.
• Capable of conducting root cause analysis and applying corrective action processes.
• Demonstrated ability to coordinate with various departments and stakeholders.
• Effective verbal and written communication skills, including documenting and presenting procedures.

Responsibilities

• Coordinate with stakeholders to develop, document, and revise procedures and process standards for airport, cargo, and ramp operations.
• Ensure alignment with safety, operational, and organizational standards.
• Review and update training materials to ensure alignment with current procedures.
• Assist in the creation of documentation using established templates, surveys, and process-gathering tools.
• Observe operational issues, conduct research, and recommend best practices using industry benchmarks.
• Implement changes driven by corrective actions or operational requirements.
• Engage with teams across flight operations, maintenance, and Ground Service Equipment (GSE) to ensure seamless procedural integration and compliance.
• Upload and manage documentation on internal systems such as the company intranet.
• Coordinate documentation reviews related to projects and training updates.
• Regularly schedule content updates and participate in project work.
• Use process feedback to drive efficiency and improve the employee and customer experience.
• Interface with third‑party contractors and vendors for procedure development. Provide subject matter expertise during audits or process reviews.

Skills

Root cause analysis

Cross-functional coordination

Verbal & written communication

Process improvement

Time management under deadlines

Problem solving

Education

Diploma or degree in Aviation Management, Logistics, or related technical field

Tools

Digital documentation tools

Templates

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You’ll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• 3 weeks of vacation upon hire
• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

Please note: This is an in-office position and is not eligible for remote or hybrid work arrangements.

Please note: This is a temporary full-time position

About the position

The Specialist, Ground Operations plays a critical role in ensuring the effectiveness and standardization of operational procedures across airport, cargo, and ramp functions. This position is responsible for developing, reviewing, and maintaining process documentation to support safe, efficient, and compliant operations. Working closely with cross-functional teams, including training, flight operations, maintenance, and ground service equipment, the Specialist ensures procedures are up to date, accurately represented in training materials, and aligned with industry best practices. By driving consistency and continuous improvement, this role enhances operational readiness, employee performance, and the overall customer experience.

Duties & Responsibilities

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Coordinate with stakeholders to develop, document, and revise procedures and process standards for airport, cargo, and ramp operations.
• Ensure alignment with safety, operational, and organizational standards.
• Review and update training materials to ensure alignment with current procedures.
• Assist in the creation of documentation using established templates, surveys, and process-gathering tools.
• Observe operational issues, conduct research, and recommend best practices using industry benchmarks.
• Implement changes driven by corrective actions or operational requirements.
• Engage with teams across flight operations, maintenance, and Ground Service Equipment (GSE) to ensure seamless procedural integration and compliance.
• Upload and manage documentation on internal systems such as the company intranet.
• Coordinate documentation reviews related to projects and training updates.
• Regularly schedule content updates and participate in project work.
• Use process feedback to drive efficiency and improve the employee and customer experience.
• Interface with third‑party contractors and vendors for procedure development. Provide subject matter expertise during audits or process reviews.
• Regular interaction with peers, managers, vendors, and the training team.
• Contributes to cross‑departmental efficiency, safety compliance, and standardization.
• Drives process improvements that enhance equipment lifespan, training quality, and customer service consistency.

Skills & Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Diploma or degree in Aviation Management, Logistics, or a related technical field.
• Minimum 2–3 years of experience in ground operations or a similar technical environment.
• Strong knowledge of specialized procedures and techniques in airport and cargo operations.
• Ability to follow, apply, and develop multi‑step processes and operational workflows.
• Skilled in using digital documentation tools and templates.
• Capable of conducting root cause analysis and applying corrective action processes.
• Demonstrated ability to coordinate with various departments and stakeholders.
• Effective verbal and written communication skills, including documenting and presenting procedures.
• Experience in identifying non‑routine problems and generating solutions based on research and industry comparisons.
• Able to interpret undefined requests and translate them into actionable process improvements.
• Vigilant in maintaining safety and health standards.
• Able to manage priorities under deadlines and frequent interruptions.
• Ability to lift and move objects up to 25 lbs and perform sedentary desk tasks.
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.