Specialist, Global Product Management

Mastercard; Toronto; On-site; CAD 75,000 - 120,000; Full time

Job summary

Mastercard is seeking a Specialist to support the Mastercard Business Intelligence product within the Global Product Management team. You will collaborate with Product, Engineering and UX partners to deliver features and enhancements, contribute to roadmaps, manage dependencies, and track progress across a global team.

The ideal candidate is customer-focused, detail-oriented, and eager to learn, with strong analytical and problem-solving skills.

Qualifications

• Experience delivering product in a team environment.
• Ability to translate customer needs into product requirements with guidance.
• Experience with cross-functional teams including engineering, UX, and stakeholders.
• Strong communication and organizational skills.

Responsibilities

• Build foundational understanding of the platform and capabilities.
• Collaborate with product, engineering, and UX to deliver features.
• Translate customer needs into product requirements and user stories.
• Track progress, identify issues, escalate when needed.
• Support globally scalable solutions across regions.
• Prioritize across multiple goals with cross-functional teams.
• Assist in validating delivered functionality against requirements.
• Contribute to improving customer journey and product experience.
• Support launches and monitor adoption and usage.
• Maintain product documentation for accessibility.

Skills

Product delivery

Cross-functional teams

Data-driven decisions

Communication skills

Stakeholder engagement

Tools

APIs

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Specialist, Global Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Specialist, Global Product Management

Overview

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team—one that makes better decisions, drives innovation, and delivers better business results.

About The Role

The Mastercard Services global product team is seeking a Specialist to support the Mastercard Business Intelligence product. Mastercard Business Intelligence is at the heart of a business intelligence ecosystem built on market data and payment insights, helping customers across the globe make smarter decisions and stay competitive.

This role is focused on product execution, coordination, and delivery support within a global team. You will work closely with Product, Engineering, and UX partners to help deliver product features and enhancements. You will contribute to roadmap execution, assist in managing dependencies, track progress, and support issue resolution to ensure timely delivery.

The ideal candidate is customer-focused, detail-oriented, and eager to learn, with strong analytical and problem-solving skills. You are comfortable working in a collaborative environment and contributing to multiple workstreams.

What will you do?

• Build foundational understanding of the platform, integration patterns, and available organizational capabilities
• Collaborate with product managers, engineers, and cross-functional partners to support delivery of product features and enhancements
• Contribute to translating customer needs into product requirements and user stories
• Support delivery execution by tracking progress, identifying issues, and escalating when needed
• Understand regional considerations and support development of globally scalable solutions
• Assist in managing multiple priorities and adapting to shifting goals
• Collaborate effectively with a globally distributed team across time zones
• Support prioritization discussions with cross-functional teams (engineering, account management, legal, etc.)
• Assist in validating delivered functionality against product requirements
• Contribute to improving the customer journey and overall product experience
• Support product launches and monitor performance metrics such as adoption and usage
• Help develop and refine product features, ensuring clarity of requirements for engineering teams
• Gather and incorporate feedback from stakeholders and customers
• Use data, research, and competitive analysis to support product decisions and backlog prioritization
• Maintain product documentation to ensure clarity and accessibility across teams
• Escalate issues appropriately and coordinate with cross-functional partners for resolution
• Support post-launch reviews and contribute to continuous product improvement
• Align with go-to-market activities and timelines
• Track status and highlight risks within assigned product workstreams
• Take ownership of assigned tasks and actively seek opportunities to grow and expand skills

All About You

• Demonstrated ability to contribute to product delivery and execution in a team environment
• Ability to translate customer needs into clear product requirements with guidance
• Experience working with cross-functional teams including engineering, UX, and business stakeholders
• Strong communication skills with the ability to clearly convey ideas and updates
• Detail-oriented with strong organizational skills and ability to manage multiple priorities
• Comfortable working with data to inform decisions and track performance
• Experience with data platforms, analytics products, or SaaS solutions is preferred
• Basic understanding of APIs, platform architecture, and integration patterns
• Familiarity with AI/ML, data pipelines, or analytics capabilities is a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $75,000 - $120,000 CAD