Senior Specialist, Product Experience Design

Mastercard; Toronto; On-site; CAD 94,000 - 138,000; Full time

Job summary

Mastercard is seeking a Senior Specialist in Product Experience Design to join the Services New Product Development team within Mastercard Foundry. You will craft user-centered data product experiences for web, mobile, and voice interfaces, collaborating with data scientists, engineers, and product managers to rapidly prototype, test, and iterate concepts.

You will drive design thinking workshops, translate complex data into usable dashboards, and ensure designs balance business goals with user

Qualifications

• Over 2 years of experience in a world-class CX team.
• Experience working in a fast-paced environment.
• Empathetic champion of the user.
• Demonstrable knowledge of usability best practices.
• World-beating portfolio covering multiple form factors: desktop, tablet, mobile, wearable, other.

Responsibilities

• Design of proofs-of-concepts and MVPs using Lean UX and Design Thinking.
• Define next-gen data-driven products and shape Mastercard's growth.
• Conduct user research to validate desirability, usability and feasibility.
• Design product solutions to present complex data clearly.
• Collaborate in cross-functional workshops with industry verticals and end-users.
• Drive future-state conceptual designs and experiment-driven improvements.
• Partner with brand/marketing to create delightful transactional experiences.
• Leverage adaptive web and current technologies in designs.

Skills

User Experience

Design Thinking

Lean UX

Prototyping

Figma

Sketch

Adobe XD

Adobe Illustrator

Data visualization

Education

Bachelor's or Master's in Design for Interactive Media

Tools

Figma

Sketch

Adobe XD

Adobe Illustrator

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Product Experience Design

Senior Specialist, Product Experience Design. The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de‑risk user‑centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly‑innovative New Product Development team to deliver innovative, user‑centered product experience solutions for net‑new data products with in‑depth knowledge and experience of product design. You will collaborate within a cross‑functional team, including data scientists, engineers, product managers, and other subject‑matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs, de‑risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design‑test‑redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered as web‑, mobile‑, and voice‑based applications, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.

Role

• Design of Proof‑of‑Concepts and Minimum Viable Data Products (MVPs) using human‑centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Help define the next generation of data and data‑driven products – and through doing so, help shape the future of Mastercard and its growth
• Help de‑risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
• Design product solutions to present complex data in a meaningful and digestible way.
• Participate in “Design Thinking” workshops – collaborating cross‑functionally with industry verticals, regional leads and end‑users to ensure optimal digital data products
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward‑thinking technologies.
• Explore the “art‑of‑the‑possible”
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.

All About You

• Passionate about the possibility of data driven experiences
• Over 2 years of experience working in a world‑class CX team
• Experience working/multi‑tasking in a fast‑paced environment
• Empathetic champion of the user
• Demonstrable knowledge of usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• World‑beating portfolio covering multiple form‑factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.

Interaction Design

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, usable and compelling visual mockups and prototypes.
• Experience of design‑experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications

Nice To Have Additional Experience

• Visual Design
• UX Research
• Data Visualization

Pay Ranges

Toronto, Canada: $94,000 - $138,000 CAD

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.