Specialist, Customer Accounts

Domtar Products; Montreal; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid workplace

Group insurance

Pension plan

Education assistance program

Employee assistance program

Job summary

Domtar is seeking a Specialist, Customer Accounts in Montreal, QC. This full-time permanent role reports to the Supervisor, Sales Accounting and focuses on AR liaison, portfolio analysis, and dispute resolution.

The position involves monthly KPI reporting, billing across systems, and close collaboration with Sales and Credit to meet customer needs. The role requires bilingual communication in French and English, proficiency in Excel and SAP, and strong organizational skills.

Qualifications

• College diploma (DEC) in Accounting Techniques or similar accounting training.
• Two to three years of relevant experience in a large company.
• Two years of business-to-business customer service experience.

Responsibilities

• Act as the point of contact between customers and accounts receivable.
• Analyze the content of a portfolio of customer accounts and make adjustments as needed.
• Analyze discrepancies and receivable balances and take action for resolution or reconciliation.
• Analyze and validate sales rebates.
• Prepare and present monthly KPIs.
• Perform billing in various accounting systems and customer portals.
• Communicate results to internal and external stakeholders.
• Collaborate with Sales and Credit to meet customer needs.

Skills

Bilingual FR/EN

Excel

SAP

Analytical skills

Time management

Education

DEC in Accounting

Job description

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Specialist, Customer Accounts

Location: Montreal, Quebec, CA, H3B 2N2

Department: F&A Shared Services - Analysis & Interfaces (FA09)

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

The location in Montreal , ( Quebec , Canada ), is seeking talent to fill the position of Specialist, Customer Accounts. This job is full-time permanent .

Overview: Reporting to the Supervisor, Sales Accounting, you will be part of a dynamic team that brings together several expertise at the heart of the company and for whom autonomy, continuous improvement and the search for optimal solutions are the main values.

Act as the point of contact between customers and their accounts receivable with the company.

Analyze the content of a portfolio of customer accounts and make the necessary adjustments.

Analyze discrepancies and accounts for receivable balances and take the necessary actions for resolution and/or reconciliation.

Analyze and validate sales rebates.

Ensure accounting transactions comply with established compliance requirements.

Provide analyses and communicate results to internal and external stakeholders.

Play an important role in meeting customer needs by working closely with the relevant departments, including Sales and Credit.

Review interfaces to ensure the completeness of the financial statements.

Perform billing in various accounting systems and customer portals.

Prepare and present monthly key performance indicators (KPIs).

Document supporting evidence for key controls in support of audits and reviews.

Perform all other related tasks and analyses.

Your s kills:

Excellent oral and written communication skills in both official languages.

Good knowledge of MS Excel and SAP.

Strong organizational and planning skills, with attention to detail.

Ability to manage multiple files simultaneously, work under pressure, and meet deadlines while delivering quality results.

Ability to work as part of a team, communicate with all levels of the organization, and adapt to change.

Good analytical skills and attention to detail.

Strong organizational, planning, rigor, and accuracy skills.

Demonstrates flexibility and autonomy.

Your profile :

Bilingual in French and English.

College diploma (DEC) in Accounting Techniques or similar accounting training.

Two to three years of relevant experience in a large company.

Two years of business-to-business customer service experience.

What we are offering

• Competitive salary and annual bonus
• At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
• Full range of group insurance from the first day of work
• Defined-contribution pension plan with generous employer participation from the first day of work
• Employee and family assistance program
• Education assistance program
• Hybrid workplace: in-person and remote work
• Work environment based on respect, inclusion and diversity
• Office accessible by public transit

(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.