Specialist, CRM Communications

EPIC Information Solutions Inc.; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading company in telecommunications is seeking a CRM Communications Specialist in Toronto. This role will involve managing digital marketing campaigns and engaging with internal and external partners in a collaborative setting. The ideal candidate is expected to have experience in digital marketing and strong communication skills, as well as a degree in a related field. Opportunities for professional development and a comprehensive benefits package are provided.

Benefits

Comprehensive benefits package

35% discount on services

Flexible work hours based on business needs

Medical, dental, vision, and mental health benefits

Qualifications

• 2+ years of experience in digital/direct marketing communications.
• Bilingual capabilities in French and English are necessary for stakeholder interactions.
• Experience in telecommunications industry is advantageous.

Responsibilities

• Develop and execute marketing communications strategies across various digital platforms.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build and maintain strong relationships with internal stakeholders and external agencies.

Skills

Communication

Project Management

Digital Marketing

Education

Degree/Diploma in Business, Marketing or related discipline

Tools

Salesforce Marketing Cloud

Salesforce Dot Com

Job description

Req Id: 424525

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

Reporting to the Sr. Manager, CRM Communications, the CRM Communications Specialist will act as project manager in overseeing and executing digital and direct marketing communication campaigns. In this collaborative position, you will work in close partnership with our internal partners in marketing, product, network, brand and legal as well as with our external creative and media agencies. You will besupporting your own portfolio, managing upsell marketing campaigns for Bell Consumer and bringing your marketing projects and briefs to life!

Key Responsibilities

• Develop and execute marketing communications strategy across email, SMS/MMS, paid digital media including programmatic display, paid social and paid search, and across owned digital properties
• Create detailed marketing communication briefs that will reach campaign objectives
• Manage multiple projects simultaneously in a fast-paced environment
• Champion the digital experience in self serve (MyBell), understand how it impacts campaign performance across various portfolios
• Partner with the data science teams in defining customer segmentation and business requirements for each campaign
• Ensure Bell Consumer advertising accurately communicates our products, offers, network superiority and key device features – from the legal, pricing, network and product perspectives
• Build and maintain strong relationships with all levels of internal stakeholders and external agency partners

Critical Qualifications

• 2+ years of experience in digital/direct marketing communications, with a degree/diploma in Business, Marketing and/or a related discipline
• Salesforce Marketing Cloud and Salesforce Dot Com experience is an asset
• Excellent written and verbal communication skills
• Experience within the telecommunications industry is an asset
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/24/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,QC, Montreal

Bell,one of Canada's Top 100 Employers.