Specialist, Commercial Auto Claims

Definity Financial Corporation; Waterloo; On-site; CAD 58,000 - 107,000; Full time

Job summary

An established industry player seeks a seasoned claims manager to oversee a diverse portfolio, including large Commercial Auto and Environmental claims. This role emphasizes leadership, requiring you to coach junior staff and engage with various stakeholders to ensure effective claims management. You'll represent the company in litigation and mediation, while also contributing to quality assurance audits. If you're a team player with strong communication skills and a passion for continuous learning, this opportunity is perfect for you. Join a dynamic team and make a significant impact in the claims management field.

Qualifications

• 8-10 years of general claims handling experience.
• 5 years handling large Commercial Auto and Environmental claims.

Responsibilities

• Manage a portfolio of claims including large Commercial Auto and Environmental.
• Coach and mentor junior staff while engaging stakeholders.

Skills

Claims Management

Communication Skills

Coaching and Mentoring

Interpersonal Skills

Bilingual (English and French)

Problem Solving

Education

University Degree

2-Year College Diploma

CIP Designation

Tools

MS Office

Job description

What can you expect in this role?

- Manage a portfolio of claims, including large Commercial Auto / Environmental / Cargo

- Directing and instructing independent adjusters throughout the claims process until resolution of the file.

- Coach and Mentor junior staff

- Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership

- Assist in the quality assurance audits of our Claims staff, vendors and brokers.

- Represent Economical in litigation, mediation and alternate dispute processes

- Assist in training and providing technical support to team members

- Professional, friendly and courteous in all interactions, whether with customer, co-workers or vendors

- Perform well in a busy operation and remain calm under pressure

- Strive to continually push the boundaries of your adjusting experience and personal learnings

- Team player adaptable to changing environment

- Strong written and verbal communication skills

- Ability to work independently

What do you bring to the role?

- University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation

- Bilingualism in both English and French is an asset

- A minimum of 8 - 10 years general claims handling experience

- A minimum of 5 years claims experience handling large Commercial Auto and/or Environmental claims Experience with mediation, arbitration and litigation

- Experience coaching and mentoring junior staff

- Strong interpersonal skills

- Strong communication skills

- Proficient in MS Office and strong computer skills

Salary Range: $58,100 - $106,900