Appraiser II, Field

Co-operators; Cambridge; Remote; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Appraiser to join their Claims team. This role involves evaluating vehicle damages, creating detailed appraisals, and maintaining strong relationships with clients and vendors. You will be part of a collaborative environment that prioritizes continuous improvement and client satisfaction. The company offers flexible work options, comprehensive training, and a supportive culture focused on employee well-being. If you are passionate about making a positive impact and have the necessary experience, this opportunity is perfect for you.

Benefits

Training and Development Opportunities

Flexible Work Options

Paid Time Off

Holistic Health Programs

Paid Volunteer Days

Comprehensive Total Rewards Package

Qualifications

• 5 years of collision repair and estimating experience required.
• Must obtain relevant certifications and provincial appraiser licenses.

Responsibilities

• Evaluate vehicle damages and create damage appraisals.
• Communicate with clients and vendors to ensure quality repairs.

Skills

Collision Repair

Estimating

Critical Thinking

Communication

Education

Post-Secondary Diploma

Tools

Autobody Repair Technician Certification

Physical Damage Appraiser Certificate

I-Car Platinum Certificate

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Mode: Remote
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Claims team aims to create peace of mind for our clients and communities. Our national team of knowledgeable and trusted professionals serve clients with compassion. We are passionate about continuous improvement, operate with high integrity, and are motivated by our desire to do the right thing for our clients.

As an Appraiser, Field, you will evaluate vehicle damages in the field, at auto repair facilities, and remotely to determine reparability. You will work with and respond to internal and external customers, vendors, and other stakeholders. You are passionate about continuous improvement and operate with high integrity, motivated by our commitment to our clients.

How you will create impact:

• Create and review written damage appraisals in the field with stakeholders present, using damage repair expertise.
• Source and determine the availability of parts, quantify loss to assess vehicle reparability, and research recommended repair processes.
• Maintain regular contact with clients and claimants to schedule appraisal appointments, discuss repair procedures, methods, and communicate timelines.
• Communicate with all stakeholders and build relationships throughout the claims process to discuss and approve repairs with vendors and clients, ensuring safe, quality repairs.
• Provide exceptional client service in accordance with claims service and quality standards, aiming to position the organization as an industry leader in client engagement.

How you will succeed:

• Possess an innovative mindset to improve operational efficiencies and influence change, focusing on client needs.
• Use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• Have strong communication skills to clearly convey messages and explore diverse points of view.
• Build trusting relationships and provide guidance to support colleagues' development.

To join our team:

• Possess 5 years of collision repair and estimating business or related experience.
• Hold a post-secondary diploma.
• Have or be willing to obtain the Autobody Repair Technician or Refinish Certification and the Physical Damage Appraiser Certificate.
• Obtain the I-Car Platinum Certificate.
• Have expert knowledge of vehicle construction and collision repair techniques and procedures.
• Attain provincial appraiser licenses depending on the province of work.

What you need to know:

• You need your own vehicle, a valid driver’s license, and insurance.
• Regular travel is required.
• Extended work hours, including evenings and weekends, may be necessary.
• Frequent movement, moderate exertion, and the ability to lift or move up to 25 lbs are required.
• Potential exposure to conditions requiring health and safety protections, such as chemicals, noise, dust, and debris.
• This role involves direct contact with clients and service providers in their environment.
• You will undergo a background check as a condition of employment if selected.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, including physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.