Specialist, CMS Services

blgllp; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Job summary

BLG is seeking a Specialist, CMS Services to manage special rate implementation, user provisioning, and data imports/exports from Aderant within the Matter Lifecycle team. The role emphasizes data integrity across the legal matter lifecycle and collaboration with Finance, IT, and billing teams.

The successful candidate will ensure timely setup for new joiners, maintain data quality, and provide end-user support while working closely with application vendors to resolve issues and log enhancements.

Qualifications

• Post Secondary education preferred.
• 3–5 years of office experience in the relevant area.
• Experience with Aderant or other legal practice management software is highly desirable.
• Strong attention to detail and ability to verify data accurately.
• Excellent organizational and time-management skills.

Responsibilities

• Collaborate with billing professionals to implement special rates for clients with accurate application across matters.
• Monitor and maintain the special rates database and update information as required.
• Conduct regular audits to verify compliance with rate guidelines.
• Manage user provisioning for Aderant, ensuring timely setup for new joiners and role changes.
• Coordinate with IT to ensure access controls and security measures are followed.
• Provide ongoing support and troubleshooting for user access issues.
• Perform data entry of matter information, client details, billing rates, and related data into Aderant or other systems.
• Validate data accuracy and conduct audits to rectify discrepancies.
• Oversee import/export of data from Aderant, ensuring integrity and adherence to procedures.
• Train end-users on data entry procedures and Aderant usage.

Skills

Attention to detail

Time management

Communication skills

Analytical skills

Collaboration across teams

Education

Post Secondary education

Tools

Aderant

MS Office Suite

Job description

We are BLG: Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

Nous sommes BLG, vos avocats au Canada. Forts d'une culture alliant vigilance et curiosité, nous travaillons en collaboration à l'échelle du cabinet, animés d'un respect sans faille et d'un dévouement de tous les instants. Nos ressources remarquables et notre expérience client exceptionnelle font notre fierté.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com .

Résolument tournés vers l'avenir, nous offrons des conseils de grande valeur et nous distinguons par notre engagement indéfectible envers l'innovation, la diversité et l'inclusion, la collectivité et le perfectionnement professionnel. Rendez-vous sur www.blg.com pour en savoir plus sur le cabinet.

Purpose of the Role

The Specialist, CMS Services is a crucial role at BLG in our Matter Lifecycle department. This position is primarily responsible for managing special rate implementation, user provisioning, data entry, and ensuring the quality imports and exports of data from Aderant (our legal practice management system). The Specialist, CMS Services will work closely with various teams to ensure the accuracy and integrity of data throughout the legal matter lifecycle.

Key Responsibilities

• Collaborate with billing professionals to implement special rates for clients, ensuring accurate and timely application across matters
• Monitor and maintain the special rates database, updating information as required
• Conduct regular audits to verify compliance with rate guidelines
• Manage user provisioning processes for Aderant (legal practice management system), ensuring timely and accurate setup for new joiners and role changes
• Coordinate with the IT department to ensure access controls and security measures are followed
• Provide ongoing support and troubleshooting for user access-related issues
• Perform accurate and efficient data entry tasks, including matter information, client details, billing rates, and other relevant data into Aderant or other systems as required
• Validate and verify data accuracy to maintain data integrity, performing regular audits to identify and rectify any discrepancies
• Oversee the import and export of data from Aderant, ensuring integrity, consistency, and adherence to established procedures
• Conduct routine quality checks on imported/exported data, addressing any issues promptly
• Collaborate with various stakeholders, including Professionals, Finance, and IT, to resolve data-related issues and ensure timely completion of assigned tasks
• Maintain effective communication channels to provide updates and gather feedback on process improvements
• Provides end user support for Aderant and escalates issues to programmers and others in IT as needed
• Working closely with application vendors to log issues/enhancements and follow up to resolution close
• Assist in training end-users on data entry procedures and usage of Aderant

Key Competencies

• Post Secondary education preferred
• 3 - 5 years of office experience, including previous experience in area of work
• Prior experience working with Aderant or other legal practice management software is highly desirable
• Strong attention to detail and ability to work meticulously with data entry and verification tasks
• Excellent organizational and time-management skills, with the ability to prioritize and Manage multiple tasks simultaneously
• Proficient in using MS Office Suite and data manipulation tools
• Knowledge of legal billing processes and familiarity with special rate implementations is a plus
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills, with ability to Collaborate across teams

Description du poste

Le/la spécialiste, Services CMS occupera un poste clé au sein de l'équipe Gestion du cycle de vie des dossiers de BLG. La personne sélectionnée sera principalement chargée de gérer la mise en œuvre des taux spéciaux, l'approvisionnement utilisateur et la saisie des données, en plus de veiller à la qualité des importations et des exportations de données dans et depuis Aderant (le système de gestion de la pratique du cabinet). Le/la candidat-e retenu-e travaillera en étroite collaboration avec différentes équipes afin de garantir l'exactitude et l'intégrité des données tout au long du cycle de vie des dossiers juridiques.

Principales attributions

• Collaborer avec les responsables de la facturation afin de mettre en place des taux spéciaux qui sont appliqués avec précision et dans les délais impartis pour l'ensemble des dossiers des clients visés.
• Assurer le suivi et la tenue à jour de la base de données des taux spéciaux.
• Réaliser des vérifications régulières pour contrô