Specialist 1, Conflict Resolution

The Ottawa Hospital; Ottawa; On-site; CAD 90,000 - 115,000; Full time

Job summary

The Ottawa Hospital is seeking a Specialist, Conflict Resolution to advise on best practices and compliance for workplace conflict. You will lead investigations, support harassment and abuse investigations, and guide management with respectful workplace policies.

You will coach leaders, facilitate mediations, and conduct workplace assessments, ensuring alignment with provincial regulations and hospital policies. Bilingual proficiency is valued.

Qualifications

• Minimum 3 years of mediation, investigation or conflict-resolution experience.
• Experience in large health-care organizations preferred.
• Knowledge of employment-related legislation (e.g., Human Rights Code, OHSA) is desirable.

Responsibilities

• Provide guidance on best practices and legislative compliance for workplace conflict.
• Lead investigations and resolutions of harassment, bullying and abuse of authority.
• Coach and train leaders and staff on Respectful Behaviour in the Workplace policy.
• Facilitate mediations and conduct Workplace Assessments as needed.

Skills

Mediation

Investigation

Conflict Resolution

Communication

Facilitation

Education

4-year Undergraduate Degree (Psychology, Social Work, Conflict Resolution, etc.)

Job description

Job Posting Information

REPOST - Original job posting #112352

Temporary position until approximately September 30, 2027.

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Specialist, Conflict Resolution is the subject matter specialist for the organization in providing advice and guidance on best practices and legislative compliance with respect to workplace conflict.

The Specialist, Conflict Resolution will ensure the organization is in compliance with applicable legislation and regulations, supports the maintenance of programs, policies and processes.

The incumbent will lead corporately on investigating and resolving claims of harassment, sexual harassment, bullying and abuse of authority and provide guidance and advice to all levels of management on workplace conflict -related subjects and best practices.

The Specialist, Conflict Resolution provides coaching, training and support to leaders, colleagues and employees with respect to the Respectful Behaviour in the Workplace Policy and processes. In addition, facilitates mediations with respect to workplace conflict resolution and restoration as well as conducts Workplace Assessments in areas of concern.

Rotation/Shifts

Days, 8 hour shifts.

What You Will Bring

• 4-year Undergraduate Degree in Psychology, Social Work, Conflict Resolution, Business Administration, Human Resources or other related discipline;
• Three years of experience in mediation, investigation, conflict resolution or related experience, preferably in a large health care organization;
• Education in conflict resolution
• Experience in Mediated Discussions and Restoration;
• Self-motivated, solid judgement, discretion, and interpersonal skills;
• Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to create and deliver best solutions;
• Excellent oral and written communication skills;
• Strong investigative skills;
• Excellent organization skills;
• Service-oriented and capable of managing competing priorities/meeting deadlines;
• Excellent facilitation skills; ability to engage diverse audiences and at all levels;
• Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience;
• Ability to identify systemic issues encountered during informal conflict resolution and make proposals towards relevant actions to be taken;
• Demonstrated knowledge of employment-related legislation (i.e. Human Rights Code, Occupational Health and Safety Act, etc.);
• Knowledge of principles of managing issues related to performance, harassment, violence and abuse of authority;
• Knowledge of provincial health and safety legislation and obligations.

You will stand out with:

• Proficiency in English and French - oral expression (advanced level-4) and comprehension (advanced level-4).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail]