Special Order Parts Specialist

Fraserway RV LP; Abbotsford; In loco; CAD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

RRSP Matching

Discounts on RVs

Discounts on rentals, parts and сервис

Career development opportunities

Great team culture

Descrizione del lavoro

Fraserway RV is seeking a meticulous Special-Order Parts Specialist to join our Abbotsford team. You will source and coordinate RV parts across Canada, verify pricing and availability, and ensure accurate processing of orders from start to finish.

You will collaborate with RV manufacturers, suppliers, and internal teams to track deliveries, resolve backorders, and provide timely updates to customers. A background in RV parts or procurement is preferred, with strong organizational and

Competenze

• Experience in RV parts, automotive parts, procurement, or a related environment is preferred.
• Knowledge of RV mechanical, electrical, or other parts and components is a strong asset.
• Experience sourcing special-order parts or working with OEMs and suppliers is an asset.
• Strong organizational skills, attention to detail, and accuracy in order processing and data entry.
• Excellent research, problem-solving, and follow-up skills.
• Strong communication and customer service skills, both written and verbal.

Mansioni

• Special-Order Parts Procurement: Source and order RV parts from manufacturers, OEMs, distributors, and other suppliers to support service operations across Canada.
• Parts Research & Availability: Verify part numbers, pricing, specifications, and availability using catalogues, service manuals, and online resources.
• Order Processing & Tracking: Accurately enter orders, monitor progress, and follow up to ensure timely receipt and processing.
• Backorder Management: Work with suppliers and internal teams to resolve delays, track outstanding orders, and provide realistic delivery updates.
• Parts Solutions: Research suitable replacement, upgraded, or alternative parts for obsolete or discontinued components.
• Supplier & Team Coordination: Build strong relationships with manufacturers, distributors, and internal Parts and Service teams to support efficient operations.
• Customer & Internal Support: Respond professionally to inquiries, assist with pricing and quotations, and communicate order updates clearly.
• Documentation & Accuracy: Maintain accurate order records, pricing information, and system updates while following company procedures.

Conoscenze

Organizational skills

Attention to detail

Communication & customer service

Research & problem-solving

Order processing/data entry

Computer proficiency

Learning parts catalogues

Multitasking in fast-paced environment

Formazione

Post-secondary education or relevant technical training

Strumenti

Parts catalogues

Inventory systems

Internal software

ERP systems

Descrizione del lavoro

Location: Abbotsford, BC | On-Site
Employment Type: Full-Time, Permanent
Compensation: $23.00–$30.00 per hour, based on relevant experience and qualifications

Fraserway RV is looking for an organized, detail-oriented Special-Order Parts Specialist to join our Abbotsford team!

As part of our National Parts team, you'll play an important role in supporting our Service Departments across Canada by sourcing and coordinating special-order RV parts.

What makes us special? Our people! Join a positive, employee-focused workplace where teamwork matters, colleagues support one another, and contributions are valued.

In this role, you'll work closely with RV manufacturers, suppliers, and internal teams to ensure the right parts are ordered, tracked, and delivered on time. Your attention to detail, problem-solving skills, and follow-through will help keep service operations running smoothly and customers informed.

If you have experience in RV parts, automotive parts, procurement, or a similar environment, your skills could be a great fit!

What You'll Do

Special-Order Parts Procurement: Source and order RV parts from manufacturers, OEMs, distributors, and other suppliers to support service operations across Canada.

Parts Research & Availability: Verify part numbers, pricing, specifications, and availability using catalogues, service manuals, and online resources.

Order Processing & Tracking: Accurately enter orders, monitor progress, and follow up to ensure timely receipt and processing.

Backorder Management: Work with suppliers and internal teams to resolve delays, track outstanding orders, and provide realistic delivery updates.

Parts Solutions: Research suitable replacement, upgraded, or alternative parts for obsolete or discontinued components.

Supplier & Team Coordination: Build strong relationships with manufacturers, distributors, and internal Parts and Service teams to support efficient operations.

Customer & Internal Support: Respond professionally to inquiries, assist with pricing and quotations, and communicate order updates clearly.

Documentation & Accuracy: Maintain accurate order records, pricing information, and system updates while following company procedures.

What You Bring

Experience in RV parts, automotive parts, procurement, or a related environment is preferred.

Knowledge of RV mechanical, electrical, or other parts and components is a strong asset.

Experience sourcing special-order parts or working with OEMs and suppliers is an asset.

Strong organizational skills, attention to detail, and accuracy in order processing and data entry.

Excellent research, problem-solving, and follow-up skills.

Strong communication and customer service skills, both written and verbal.

Proficiency with computers and the ability to learn parts catalogues, inventory systems, and internal software.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

A proactive, solutions-focused approach with the ability to work independently and collaboratively.

Post-secondary education or relevant technical training is an asset.

Why Fraserway RV?

Competitive Compensation: $23.00–$30.00 per hour, based on relevant experience and qualifications.

RRSP Matching: Employer-matched retirement savings program.

Employee Perks: Discounts on RVs, rentals, parts, and service.

Career Development: Opportunities for training, mentorship, and professional growth.

Great Team Culture: A supportive, employee-focused workplace where teamwork and contributions are valued.

Stability & Reputation: Join a family-owned Canadian company with over 55 years of experience and a coast-to-coast dealership network.

Ready to Join a Great Team?

Enjoy researching parts, solving problems, and keeping things organized? We'd love to meet you!

Join Fraserway RV in Abbotsford and build a rewarding career where your attention to detail, initiative, and teamwork make a difference.