Special Accounts Advisor

Libro Credit Union; London; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Employee wellness program

Job summary

Libro Credit Union in London, Ontario seeks a full-time Special Accounts Advisor to manage a portfolio of special accounts within the business segment. The role focuses on rehabilitation, exit strategies, and close collaboration with Advice and Service teams to mitigate financial exposure.

The successful candidate will analyze accounts, write credit memos, and work with owners, managers, and professionals to develop tailored strategies.

Qualifications

• University degree with focus on business.
• 3–5 years’ experience in credit adjudication or special accounts management at a financial institution.
• Understanding of financial environment and its impact on special accounts management.
• Ability to write credit memos and analyze financial information.

Responsibilities

• Actively manage a portfolio of special accounts in the business segment.
• Meet with owners/managers/advisors to analyze root causes and determine rehabilitation or exit strategies.
• Provide detailed financial analysis and write credit memos for lending requests and annual reviews.
• Approve transactions within delegated lending authority or escalate to the appropriate authority.
• Collaborate with third parties (lawyers, appraisers, real estate agents) to enforce security.
• Prepare regular reports for senior management on status and outcomes of special accounts.

Skills

Credit adjudication

Special accounts management

Financial analysis

Credit memos

Microsoft Word

Excel

Ovation banking system

nCINO LOS

Education

University degree in business

Tools

Ovation banking system

nCINO LOS

Job description

Career Opportunity

Libro Credit Union is growing!

Join Libro Credit Union as a full-time Special Accounts Advisor – London Administration

At Libro Credit Union, every employee and every customer are members. Everything we do is about strengthening financial well-being for a better tomorrow.

As a Certified B Corporation©, we use business as a force for good. That means:

• Empowering people to live their most fulfilled lives.
• Supporting businesses and communities to thrive.
• Caring for the planet and economic growth through sustainable practices.

Libro invest in our employee’s development and career ambition. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local businesses and communities in strengthening their financial well-being.

We are currently hiring a full-time Special Accounts Advisor to support our London Administration team. This job posting is for an existing vacancy.

The base salary will be determined based on skills, experience, qualifications, education/training, and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.

The Special Accounts Advisor will be responsible for effectively managing a portfolio of special accounts within the business segment, including responding to Owner requests and conducting in-depth reviews of special accounts. The portfolio for this position will primarily consist of small business and lower-complexity business accounts, each requiring tailored attention and strategic management.

The Special Accounts Advisor supports The Advice and Service teams by providing expertise on high-risk accounts, including non-performing and watch-list accounts. This involves working closely with team members to assess potential risks, provide strategic recommendations, and actively engage with clients to mitigate financial exposure.

The Special Accounts Advisor will minimize the risk of loss to the credit union by proactively implementing effective rehabilitation strategies for distressed accounts or, when necessary, executing well-defined exit strategies to protect the organization’s financial interests.

The Role:

• Active Management of Special Accounts-Business Segment.
• Meeting with owners and/or their management and/or various professional advisors to determine the root causes of financial issues and then implementing strategies based on the analysis of the owner’s financial situation to rehabilitate or exit.
• Provide detailed financial analysis and write credit memos for lending requests, modifications, annual reviews, write off recommendations, etc. for actively managed accounts.
• Approve transactions within the delegated lending authority or recommend to the appropriate approval authority.
• Issue demands for payment on behalf of the Credit Union and assist the Director of Special Accounts and Collections with issuing forbearance and similar agreements.
• Collaborate with third parties necessary to enforce security including but not limited to lawyers, appraisers, real estate agents and receivers.
• Attending creditor meetings as Libro’s representative when required.
• Analyze and report on account performance, trends, and potential risks, ensuring timely escalation of critical issues.
• Advisor to Business Segment – Special Loans Collaborate with relationship managers and small business specialists to develop tailored strategies for rehabilitating watchlist and special accounts.
• Conduct in-depth reviews of distressed accounts to identify root causes of challenges and opportunities for improvement.
• Recommend actionable solutions, including restructuring, repayment plans, or asset recovery strategies.
• Provide expert advice to small business specialists and relationship managers on mitigating risks and optimizing outcomes for Watchlist account portfolios.
• Mentor and train small business specialists and relationship managers on best practices for handling special accounts.
• Assisting the Director, Special Accounts and Collections with audits, policy and procedures and other Special Accounts related matters Track the progress of rehabilitation plans and adjust strategies based on account performance and market conditions.
• Prepare regular reports and presentations for senior management on the status and outcomes of special accounts.
• Support the Director in reviewing, updating, and implementing policies and procedures related to special accounts and collections. Provide input on policy changes to align with regulatory updates and industry best practices.

What We’re Looking For:

• University Degree with a focus on business.
• Minimum of 3-5 years’ experience in Credit Adjudication and / or Special Accounts management capacity at a financial institution.
• Understanding of the financial environment and its impact on special accounts management.
• Skilled in business concepts including lending structures, financial information, and relevant legislation and policies.
• Strong analytical, organizational, and problem-solving skills.
• Ability to write credit memos
• Adept at handling complex situations with a calm and strategic approach.
• Understanding of various legal concepts and strategies relating to non-performing and special loans
• Ability to work at an intermediate level in Microsoft Word, Excel, and the Ovation banking system.
• Ability to work in the nCINO LOS.
• A passion for helping people grow their financial well-being.
• Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

• Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
• Generous vacation time.
• Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
• Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
• We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well‑well – we want to hear from you!

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [e-mail] any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

#LI-HYBRID

Key Dutiesand Responsibilities

Knowledge, Skills and Attributes

Other Information