Spa Supervisor

Accor Hotels; Victoria; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Spa Supervisor, where your passion for wellness and exceptional service will shine. In this pivotal role, you will manage the daily operations of a luxury spa, ensuring every guest enjoys a memorable experience. You will lead a dedicated team, uphold the highest standards of service, and implement innovative initiatives to enhance the spa's offerings. This is an exciting opportunity to work in a dynamic environment that values growth, creativity, and diversity, allowing you to make a significant impact in the hospitality industry.

Qualifications

• 1-2 years of supervisory experience in the spa or wellness industry.
• In-depth knowledge of spa treatments and wellness practices.
• Ability to manage budgets and financial reporting.

Responsibilities

• Oversee daily spa operations and ensure exceptional guest experiences.
• Train and mentor staff to maintain professional standards.
• Collaborate with departments to promote spa services.

Skills

Spa Management

Leadership

Customer Service

Communication

Organizational Skills

Education

Experience in Spa or Wellness Industry

Tools

Spa Management Software

Basic Computer Applications

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of Heart"

Job Description

We are seeking a dedicated and experienced Spa Supervisor to join our team at SLS The Red Sea, Saudi Arabia. As a Spa Supervisor, you will play a crucial role in managing the day-to-day operations of our luxury spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Oversee and coordinate all spa operations, including treatment bookings, staff scheduling, and facility management
• Ensure adherence to spa policies and standard operating procedures
• Train, coach, and mentor spa staff to deliver outstanding customer service and maintain professional standards
• Manage inventory of spa products and supplies, placing orders as needed
• Implement and support strategic initiatives to enhance the spa's offerings and overall guest experience
• Monitor and maintain the cleanliness, safety, and functionality of all spa areas and equipment
• Handle guest inquiries, feedback, and concerns promptly and professionally
• Collaborate with other departments to promote spa services and create integrated wellness experiences
• Analyze spa performance metrics and implement improvements to increase efficiency and profitability
• Stay updated on industry trends and best practices to continually enhance the spa's services and operations

Qualifications

• Minimum of 1-2 years of experience in a similar supervisory role within the spa or wellness industry
• In-depth knowledge of spa treatments, therapies, and wellness practices
• Strong leadership and team management skills with the ability to train and motivate staff
• Excellent communication skills, both written and verbal
• Customer service-oriented with a passion for delivering exceptional guest experiences
• Proficiency in spa management software and basic computer applications
• Ability to work flexible hours, including weekends and holidays
• Detail-oriented with strong organizational and multitasking abilities
• Experience in luxury hotel or resort operations is highly preferred
• Knowledge of health and safety regulations related to spa operations
• Demonstrated ability to handle budgets and financial reporting
• Fluency in English; knowledge of Arabic is a plus

Additional Information

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.