Spa Practitioner - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 47,000 - 68,000; Full time

Job summary

The Wickaninnish Inn on the West Coast of Vancouver Island is seeking a Spa Practitioner to join our spa team. Learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

You will provide personalized guest service, perform massages and treatments, promote spa products, and maintain pristine treatment areas. The role requires evening/weekend availability, 1000 hours of massage training, and a passion for health and

Qualifications

• Willingness to learn in a team environment and exceed industry standards.
• Exemplary customer service and communication skills.
• Strong organizational abilities, attention to detail, and problem-solving mindset.

Responsibilities

• Provide efficient, personalized guest service aligned with Relais & Châteaux and Forbes standards.
• Perform massages and spa treatments from Relaxation to Body Treatments.
• Promote spa products and advise on home care.
• Maintain clean, well-stocked spa and treatment areas.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Multi-tasking

Problem solving

Health & wellness

Team orientation

Education

Massage Therapy training (1000 hours)

Job description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa Team as a Practitioner where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Spa Practitioner you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Provide a welcoming greeting and consultation unique to each guest.
• Perform Massage and Spa treatments on guests ranging from Relaxation Massage to Body Treatments.
• Project a friendly and professional demeanour to guests, upholding guest service standards of the Wickaninnish Inn.
• Promote the Spa’s products and educating guests on home care recommendations.
• Maintain spotless spa and treatment areas that are tidy and fully stocked.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary customer service skills and demonstrate a willingness to exceed guest expectations.
• Excellent interpersonal and communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a high standard environment, and creative problem solving skills are necessary.
• A strong passion for the health and wellness industry.
• The availability to work evenings, weekends and open to adjusting schedule for business needs.
• A minimum 1000 hours of combined training in Massage Therapy modalities.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: Renumeration for Spa Practitioners is a combination of treatment and retail sales commissions. The commission range is 25% -35% and is dependant on your level of experience and training. A typical practitioner, working average treatments, 4 days week, would make approximately $34 - $49 per hour. Spa Practitioners also receive gratuities.

NOC Code: 65229

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits