Spa Coordinator/Attendant - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Shared team housing

Job summary

The Wickaninnish Inn, part of Relais & Châteaux, seeks a Spa Coordinator/Attendant to deliver exceptional guest experiences at the Ancient Cedars Spa. Join a team dedicated to the highest service standards and sustainability while supporting spa operations, treatments, and guest inquiries.

Shared team housing is available within walking distance, and staff will maintain spa cleanliness, assist guests, and upsell products as needed. Fluency in English is required.

Qualifications

• Willingness to learn in a team environment while striving to exceed luxury hotel standards.
• Exemplary guest service skills.
• Excellent interpersonal and verbal communication skills.
• Knowledge of Housekeeping and Laundry procedures is an asset.
• Fluency in English is essential.
• Eligibility to work permit.

Responsibilities

• Greet guests and provide personalized spa service.
• Stock and set up treatment rooms with clean linen.
• Answer calls and manage bookings.
• Prepare men’s and ladies lounges and lockers.
• Clean spa areas including lounges, reception, rooms, steam room and spa patio.
• Manage bookings with accuracy and answer questions on services.
• Know spa products and inventory to assist guests and staff.
• Process transactions at checkout.
• Participate in retail programs and meetings.
• Assist with opening and closing duties.
• Transport clean linen from Laundry to the Spa.

Skills

Guest service

Interpersonal skills

Verbal communication

Organizational skills

Multitasking

English fluency

Tools

Spa Soft

Maestro

Excel

Word

Internet

Job description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Shared Team Housing available within walking distance from property.

As a Spa Coordinator/Attendant you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards.
• Greet guests immediately as they arrive in Ancient Cedars Spa.
• Stock and set up treatment rooms appropriately with clean linen.
• Answer the telephone and complete treatment bookings.
• Set up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities.
• Clean all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio.
• Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available.
• Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory.
• Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa.
• Participate in Retail programs, training and meetings.
• Complete assigned administrative duties.
• Be proficient in the opening and closing duties of the spa.
• Transport all clean linen from the Laundry Room to the Ancient Cedars Spa.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Excellent interpersonal and verbal communication skills.
• Knowledge of Housekeeping and Laundry procedures, an asset.
• Physical ability to transport large bags of laundry to Laundry room.
• Previous spa product line knowledge an asset.
• Strong organizational skills, initiative thinking and ability to multitask.
• Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone.
• Previous experience of 1 year in another spa or a full service hotel, an asset.
• Working knowledge of Spa Soft, Maestro, Excel, Word, and Internet applications preferred.
• The philosophies of wellness and healing through spa experiences.
• Fluency in English is essential.
• Candidates must also meet the eligibility requirements for a work permit.

Salary/Wage

$20.00 per hour

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits