Assistant Spa Manager - The Wickaninnish Inn

Wickaninnish Inn; Ucluelet; On-site; CAD 49,000 - 67,000; Full time

Job summary

Wickaninnish Inn on Vancouver Island seeks an Assistant Spa Manager to lead a premier spa team in a Relais & Châteaux property. You will help ensure exceptional guest service, support budget and HR tasks, and uphold luxury standards amid a serene West Coast setting.

You will supervise staff, coordinate with Spa leadership, and assist in daily operations at the Ancient Cedars Spa, promoting sustainable service excellence for our guests.

Qualifications

• Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Superior HR, interpersonal, verbal and written communication skills.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required.
• The desire to lead a world-class spa team.
• Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of spa and property management systems, including SpaSoft and Maestro, as well as Microsoft Word, and Excel, is considered an asset.
• The responsibility to plan, control the budget, and manage inventory.
• The responsibility to respond to inquiries or complaints and resolve problems.
• The flexibility to do shift work and be able to work evenings, weekends and holidays.
• Previous experience as a Massage or Spa Practitioner, an asset but not required.
• A minimum 2 years’ management experience in a high-end, full-service luxury facility is necessary.
• The ability to make a commitment of 2 years to the position.

Responsibilities

• Ensure guest service meets Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Lead Ancient Cedars Spa leadership team and mentor staff.
• Assist the Spa Manager and act as manager in their absence.
• Foster learning and development within the spa team.
• Maintain cleanliness and condition of the spa facilities.
• Serve as guest contact for issues and follow up as needed.
• Assist HR tasks: scheduling, training, payroll, performance reviews.
• Help review and implement spa budgets monthly.
• Support transition to SpaSoft software and SOPs.
• Monitor spa retail program and coach practitioners on sales.

Skills

People management

Communication skills

Organizational skills

Team leadership

Tools

SpaSoft

Maestro

Microsoft Word

Microsoft Excel

Job description

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The Ancient Cedars Spa is our haven of relaxation and well-being, a dedicated space for our guests to unwind and soak in the untouched beauty of the West Coast. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As an Assistant Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be true to the mission statements of the Inn. Constantly ensure that the standards of Relais & Chateaux, the Forbes standards and Wickaninnish service philosophies are followed.
• Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
• Assist the Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; act as the Spa Manager when they are not there and be a "hands on manager" assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Be the contact person for guests who may require immediate assistance, and/or follow up with guest concerns as necessary.
• Assist in administering Human Resources related tasks within the department, including, but not limited to, scheduling, training, submitting payroll, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Assist in reviewing and provide assistance in implementation of strategies to achieve monthly budget for Ancient Cedars Spa.
• Assist and support the transition to new Spa Software program, including creation and maintenance of new Standard Operating procedures. (SpaSoft)
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Be familiar with the role and responsibilities of the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Superior Human Resources, interpersonal, verbal and written communication skills.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required.
• The desire to lead a world-class spa team.
• Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of spa and property management systems, including Spa Soft and Maestro, as well as Microsoft Word, and Excel, is considered an asset.
• The responsibility to plan, control the budget, and manage inventory.
• The responsibility to respond to inquiries or complaints and resolve problems.
• The flexibility to do shift work and be able to work evenings, weekends and holidays.
• Previous experience as a Massage or Spa Practitioner, an asset but not required.
• A minimum 2 years’ management experience in a high-end, full-service luxury facility is necessary.
• The ability to make a commitment of 2 years to the position.

Salary/Wage

$58,000 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn:

Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.