Spa Manager

Westbow Group of Companies; Edmonton; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

casual and flexible work environment

growth and development opportunities

investment matching

new home discounts

Job summary

Westbow Group of Companies is opening a private spa on a downtown Edmonton rooftop. The Thermal Spa Manager will lead the opening, set up systems, and hire the founding team of 20+ attendants.

The role blends hands-on guest experience with strong budgeting and P&L oversight, requiring evening, weekend, and holiday availability. You’ll report to the General Manager and work with head office on brand, booking and marketing.

Qualifications

• 3–5 years of experience leading teams.
• Familiarity with wellness industry trends, products and services.
• Experience in Spa, Wellness industry or Boutique Hospitality is an asset.
• Basic proficiency with Microsoft Office Suite.
• Undergraduate degree an asset but not required.
• First Aid Certification is an asset but not required.

Responsibilities

• Own sanitation, guest safety and the reset between every booking.
• Lead a calm, personal, unscripted guest experience and resolve concerns quickly.
• Keep standard operating procedures followed on every shift.
• Coach team members and lead regular performance reviews.
• Manage the site budget, inventory, labour and P&L.
• Keep the circuit running with minimal downtime.
• Set up launch systems and partner with head office on launch, marketing and guest feedback.

Skills

Team leadership

Wellness industry knowledge

Spa/boutique hospitality

Microsoft Office

First Aid Certification (asset)

Education

Undergraduate degree (asset)

Tools

Microsoft Office Suite

Job description

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

• We are creative and innovative
• We have fun
• We act with integrity

About the role

The Thermal Spa Manager will open and lead Wódr’s new private thermal spa on a downtown Edmonton rooftop, reporting to the General Manager of Wódr. Joining before opening, they will help launch the site, set up the systems it opens with, and hire the founding team of 20–30 spa attendants. The ideal candidate brings 3+ years of team leadership, ideally in spa, wellness, boutique hospitality or fine dining, along with strong scheduling, budgeting and P&L skills. The role blends people leadership with hands-on time in the spas and with guests, and requires availability for evenings, weekends and holidays.

You’ll report to the General Manager of Wódr and work closely with our head office on brand, booking and marketing.

This position is ideal for someone who possesses strong leadership skills and excels at building cohesive teams dedicated to providing outstanding guest experiences.

What you’re great at

• Ability to inspire, motivate and guide a team, ensuring all staff members are aligned with the spa’s mission.
• Clear and effective communication with both internal and external stakeholders.
• The ability to address challenges quickly and efficiently, whether its operations, guest facing, or a team concern.
• Understanding and addressing both the emotional and physical needs of guests and team members.
• Careful attention to detail and values excellence in operations and customer service.

What you’ll be doing

Before We Open

• Travel to BC for part of your onboarding, spending hands-on time in every part of the guest and spa attendant experience at our Chilliwack location.
• Work alongside our team and build partners as we launch, and get to know every heater, pump and filter before the first guest arrives.
• Recruit, hire and train a founding team of 20+ spa attendants.
• Set up opening systems: schedules, reset and sanitation protocols, water-quality logs, inventory and suppliers.
• Run soft-opening sessions and refine every step of the guest's path before the public arrives.
• Partner with our launch team on previews, local introductions and community relationships.

Ongoing

• Own sanitation, guest safety and the reset between every booking
• Lead a calm, personal, unscripted guest experience and resolve concerns quickly
• Keep standard operating procedures followed on every shift
• Coach team members and lead regular performance reviews
• Manage the site budget, inventory, labour and P&L
• Keep the circuit running with minimal downtime
• Set up launch systems and partner with head office on launch, marketing and guest feedback

What we’re looking for

• 3-5 years of experience in leading teams.
• Familiarity with wellness industry trends, products, and services
• Experience in Spa, Wellness industry or Boutique Hospitality is an asset.
• Basic proficiency with Microsoft Office Suite.
• Undergraduate degree an asset but not required.
• First Aid Certification is an asset but not required.

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do.

• casual and flexible work environment
• growth and development opportunities
• investment matching
• new home discounts