Spa Front Desk Sales Associate

Hand & Stone Massage and Facial Spa; Burlington; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading company in wellness seeks a Front Desk Sales Associate who thrives in a fast-paced environment. You'll be pivotal in shaping the spa experience, selling memberships and services while ensuring exemplary customer service. Ideal candidates are passionate about wellness, detail-oriented, and excellent communicators.

Benefits

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Competitive pay with commissions

Flexible schedule

Qualifications

• Experience in sales and strong customer service skills.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Greet and check in clients warmly.
• Sell memberships and upgrades confidently.
• Answer phones, handle bookings and schedule adjustments.

Skills

Customer service

Sales experience

Multitasking

Attention to detail

Tech-savvy

Education

Relevant sales experience

Job description

Join to apply for the Spa Front Desk Sales Associate role at Hand & Stone Massage and Facial Spa

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Join to apply for the Spa Front Desk Sales Associate role at Hand & Stone Massage and Facial Spa

Benefits :

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Are you a people person with exceptional customer service, the art of sales, and a passion for wellness? We're looking for a Front Desk Sales Associate who thrives in a very fast-paced environment and takes pride in creating memorable experiences for every guest. Are you excited to work in a positive environment with opportunity for growth, apply now!

About the Role :

As the first and last point of contact for our clients, you play a critical role in shaping the spa experience. Your primary focus will be on selling memberships and upgrading services , while ensuring seamless, warm, and professional service at every touchpoint. This is a multifaceted role requiring emotional intelligence, attention to detail, and a high level of organization.

Key Responsibilities :

• Greet and check in clients with warmth and professionalism, always using their name and sharing yours
• Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
• Guide clients through service options, upgrades, and current promotions
• Confidently and consistently sell spa memberships and packages, gift cards, and upgrades
• Answer phones, handle bookings, cancellations, and schedule adjustments efficiently to optimize schedule
• Confidently and courteously uphold spa policies in the face of challenges or push back
• Assist clients in high-stress or emotional states with empathy and care
• Manage multiple tasks at once, from answering phones to retail sales
• Maintain a clean, welcoming front desk and lobby area
• Collaborate with all members of the spa team to ensure smooth daily operations
• Outreach to clients who haven't been in recently and sell current promotions
• Follow proper office procedures / file maintenance
• Constantly have an eye out to take initiative to elevate any areas of missed client service opportunities or spa inefficiencies

What We’re Looking For :

• A natural salesperson with proven experience in Sales, who thrives on meeting goals and connecting with people (Fitness or Wellness industry a plus)
• Strong multitasking skills and unwavering ability to stay calm under pressure
• Attention to detail and unwavering follow-through to ensure clients are always looked after
• Self-motivated, mature and reliable
• Excellent verbal and written communication skills
• A passion for wellness and helping people feel their best
• Tech-savvy and comfortable with booking / scheduling software
• Display a positive, energetic team oriented attitude
• Friendly and approachable
• Flexible availability, including evenings and weekends

Why Join Us?

• Competitive pay structure that includes commissions and incentives on top of hourly wage
• Discounts on products and services
• Flexible Schedule to fit your life; part time and full time hours available
• Group insurance benefits for full time employees
• Professional clean work environment
• Contribute to a place where clients leave feeling better than when they arrived

Ready to help others relax while you hustle behind the scenes? Apply today with your resume and a brief note about why this role is a perfect fit for you.

We are open 7 days a week, weeknights until 10pm, Saturdays until 6pm, and Sundays until 8pm. Being able to work a variety of shifts is important to the role. We offer a commission on membership sales, and product sales, on top of your hourly wage. Part time and full time hours are available.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Wellness and Fitness Services

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