Spa Experience Host: Welcoming Guests & Wellness Ops

Push Operations; Victoria; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Gratuities

Health benefits after 3 months

Employee discounts

Free hotel stays

Job summary

Brentwood Bay Resort is seeking a Spa Experience Host to support guest journeys and spa operations with warmth and professionalism. You will help manage bookings, assist guests, process payments, and ensure a seamless spa environment.

The role blends hospitality and hands-on support, requiring a friendly, energetic attitude and a focus on safety in wet environments. Shifts typically run 8:00 am–4:00 pm or 1:30 pm–9:30 pm.

Qualifications

• Fluent English with clear, confident communication.
• Ability to enforce safety guidelines in a busy spa.
• Energetic, resilient personality with a team mindset.

Responsibilities

• Welcome and check in spa and sauna guests.
• Manage bookings, phone/email inquiries, and appointment changes.
• Process payments and guest documentation accurately.
• Support sauna and cold plunge experiences; educate guests on safe use.
• Monitor guest flow, wellbeing, and overall experience.
• Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas.
• Reset treatment rooms; manage linens, laundry, and supplies.
• Recommend services, retail products, and memberships.
• Communicate with spa team to ensure smooth daily operations.

Skills

Customer service

Hospitality

Communication

Safety awareness

Physical stamina

Education

First Aid certification

Job description

Brentwood Bay Resort is seeking a Spa Experience Host to support guest journeys and spa operations with warmth and professionalism. You will help manage bookings, assist guests, process payments, and ensure a seamless spa environment.

The role blends hospitality and hands-on support, requiring a friendly, energetic attitude and a focus on safety in wet environments. Shifts typically run 8:00 am–4:00 pm or 1:30 pm–9:30 pm.