Banquet porter unrestricted (full-time)

Accor; Victoria; On-site; AUD 29,000 - 33,000; Full time

Benefits offered by this job

Discounted rates

Friends & Family discounts

50% dining discounts

Career development

Free shift meal

Uniform laundering

Healthcare benefits

LifeWorks counselling

Pension plan

Mentoring programs

Job summary

Accor's Fairmont Empress in Victoria offers a dynamic hospitality role supporting events, dining, and guest services. You will help prepare rooms and tables, maintain supplies, and assist kitchen and service staff to ensure memorable experiences for guests.

The position emphasizes team collaboration, customer service excellence, and a strong service culture, with benefits including employee discounts, healthcare, and professional development opportunities within Accor's global brand.

Qualifications

• Experience in hospitality or hotel front desk operations.
• Strong guest-focus and service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Prepare rooms and tables for events and ensure readiness.
• Maintain supplies and equipment for events and dining.
• Assist Kitchen and service staff as needed.
• Support banquet bartenders with restocking glassware and supplies.
• Perform other duties as assigned.

Skills

Guest service

English fluency

Teamwork

Customer service

Job description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access toour company-matchedDefined ContributionPension Plan(DCPP)
• Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
• Hourly pay rate of $21.02to 24.02

What you will be doing:

• Prepare rooms and tables for a variety of events
• Maintaining adequate supplies and/or equipment
• Assisting Kitchen and service staff
• Assist Banquet Bartenders with restocking glassware, fruit & dry goods
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience performing physically demanding work load
• Previous experience in a customer service-related position
• \"Serving It Right\" and “Food Safe” certification
• Class 5 Driver’s License or equivalent and clean driver’s abstract
• Fluency in the English language, both written and verbal
• Excellent organizational skills and the capability of working well with minimal supervision
• A high level of responsibility and commitment
• A strong commitment to team work and exceeding guests' expectations
• Impeccable grooming and presentation

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Frequent bending and kneeling
• Constantcarrying and lifting up to 20lbs
• Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS