Spa Experience Coordinator - Full Time

Accor Hotels; Vancouver; On-site; CAD 37,000 - 53,000; Full time

Benefits offered by this job

Competitive hourly rate

Complimentary meals

Staff discount program

Health, dental, vision insurance

Pension plan and RRSP enrollment

Employee wellness initiatives

Job summary

Fairmont Pacific Rim in Vancouver is seeking a Spa Experience Coordinator to deliver memorable, five-star spa experiences. You will manage guest spa journeys by phone, email, text, and in person, coordinating with departments and spa reservation software.

The role requires strong communication, at least 2 years in spa or hospitality, and a passion for wellness. Join a Forbes Five-Star property offering extensive benefits, dining discounts, and career development in a luxury environment.

Qualifications

• Service focused personality is essential; experience is an asset.
• Minimum of 2 years’ experience in spa or hospitality industry.
• A passion for spa and wellness.
• Previous experience in a luxury environment is an asset.
• Previous experience in retail sales an asset.
• Diploma or Degree in hospitality or related field an asset.
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Responsibilities

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Identify, empathize and appease guest concerns.
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through individual and team goals.
• Operate point of sale system, ensuring accurate guest folios.
• Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Other duties assigned

Skills

Customer service

Spa/wellness

Luxury environment

Retail sales

Office/Computer literacy

Booking software

Communication

Education

Diploma or Degree in hospitality or related field

Tools

Booking software

MS Office (Word, Excel)

Job description

Company Description

This is an exciting opportunity to join the team at Fairmont Pacific Rim. Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver. Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.

First impressions are everything! As the next Spa Experience Coordinator Guests will enjoy the professional and personalized spa experience you have curated for them. The expertise you provide will ensure our guests have a memory to share from reservation to spa visit to check out and beyond.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $32.70per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Identify, empathize and appease guest concerns
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through individual and team goals.
• Operate point of sale system, ensuring accurate guest folios
• Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Other duties assigned

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Minimum of 2 years’ experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales an asset
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Computer literacy in Office, Word, Excel
• Previous experience in booking software an asset

Additional Information

You’ll be part of a passionate, skilled, and wellness-focused team dedicated to creating meaningful, restorative experiences. The environment is serene yet dynamic, encouraging collaboration, continuous learning, and a shared commitment to helping guests feel renewed, energized, and cared for.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor: We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS