Solutions Specialist

thyssenkrupp Materials CA, Ltd.; Concord; On-site; CAD 59,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) or RRSP programs with Company M

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Job summary

thyssenkrupp Materials CA, Ltd. is seeking a results-driven Account Specialist to provide price and delivery information and convert inquiries into orders with accuracy and courtesy.

You will respond to calls, generate quotes, process sales orders, maintain contracts, and work with Outside Sales to forecast demand and implement stocking programs while ensuring high service levels.

Qualifications

• Bachelor’s Degree in a related field or comparable experience.
• Metal Fabrication experience.
• 1–2 years sales experience.

Responsibilities

• Respond to customer calls, faxes, and e-mails.
• Generate and follow up on quotes for all products.
• Provide technical assistance to customers.
• Process sales orders.
• Enter return orders, credits, and debits when required.
• Enter scrap return order as requested by distribution channels.
• Implement stocking programs with X‑part numbers or Scheduling agreements.
• Assist Outside Sales in obtaining forecasts for stocking programs.
• Accurately implement and maintain firm metal agreements.
• Track units used by customer and provide updates.
• Collaborate with Outside Sales to determine contract type.
• Manage customer inventories and report concerns to purchasing/management.
• Satisfy customer service issues.
• Continuously increase knowledge of products and procedures.
• Travel as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties when required

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Education

Bachelor’s Degree or comparable experience

Mechanical/Industrial Engineering background

Job description

Job Summary

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.

Job Description

Key Accountabilities:

• Respond to customer calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
• Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
• Accurately implement and maintain firm metal agreements.
• Track units used by customer on a regular basis while providing customer with updates.
• Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
• Manage customer specific inventories and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required

Meets TKMNA Employee Attributes/Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements: Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience Metal Fabrication experience

Preferred Requirements: 1 to 2 years sales experience Mechanical or Industrial Engineering background Interpersonal skills necessary in order to sell, negotiate and close business with customers Attention to detail in order to evaluate customer’s accounts and orders Basic computer skills in order to assemble and process orders and information in a timely and efficient manner. Effective communication and listening skills necessary when answering phone calls from customers and associating with peers. Knowledge of products being sold by the business unit

Job Compensation

Compensation: The hiring range for this position is $58,846 to $73,557 annually, based on factors such as skills, experience, and qualifications.

Benefits Overview

• Medical
• Dental
• Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal Opportunity

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].